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Items where Author is "OKTAVIANI, FINA RESTY"

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Thesis

OKTAVIANI, FINA RESTY (2014) MANAJEMEN KOMUNIKASI PADA PELAYANAN KOMPLAIN PELANGGAN (Studi Pada Pelayanan Komplain Pelanggan Toko Buku Gramedia Basuki Rahmat Malang). Other thesis, University of Muhammadiyah Malang.

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