Public sector Innovation dalam Meningkatkan Pelayanan Administrasi Kependudukan Melalui Program Peti Kemas di Kota Pasuruan

To improve services in a sustainable manner, DISPENDUKCAPIL of Pasuruan City created Peti Kemas Innovation so that various problems in death certificate services can be resolved. This research aims to analyze how Public Sector Innovation in Improving Population Administration Services through the Peti Kemas Program in Pasuruan City is running well or not.
The method used in this research is descriptive qualitative. The data sources used are primary data and secondary data. Data collection techniques use observation, interviews and documentation. Data analysis techniques use data reduction, data presentation and drawing conclusions. To analyze this research, researchers used the innovation attribute theory proposed by Rogers.
The results of this research show that the Peti Kemas innovation is a combination of 2 agencies DISPENDUKCAPIL of Pasuruan Ciy and the Pasuruan City Regional Hospital. With this innovation, reporting or submitting Death Certificates has increased in accordance with what is expected from the purpose of this innovation. Many people take it for granted because it is still considered that the atmosphere of sadness is still a problem that hinders the achievement of Peti Kemas Innovation goals. The lack of transportation facilities available at the Department means that Peti Kemas Innovation officers are hampered in retrieving files and forms from the Hospital