Dilemmatic of muhammadiyah orphanage as faith based organization in Malang, Indonesia

Muhammadiyah is an organization that is based on Islamic values. This study aims to evaluate the dilemmas of the Muhammadiyah Orphanage in Malang, Indonesia, using a phenomenological study approach. The subject is people who are directly involved in the orphanage management from nine orphanages as representative of the organization. Data were obtained through observation, in-depth interviews and a review of documentation from the orphanage in Malang. The results stated that the Muhammadiyah is social organizations based on the Islamic religion and is a modern religious organization in Indonesia. Muhammadiyah greatly contributes to the development in Indonesia through three social missions known as the Muhammadiyah charity effort. Those are education service, health service and social service. From the results the existence of three dilemmas were identified that are a continual problem for Muhammadiyah orphanages, namely resources, process and outcome. However, these do not hamper their activities, in fact, their existence is increasingly influential in efforts to improve the quality of services.