ANALISIS KINERJA KANTOR PELAYANAN PAJAK PRATAMA SIDOARJO BARAT PERIODE 2008 DAN 2009

Adiutami, Mardika Sri (2009) ANALISIS KINERJA KANTOR PELAYANAN PAJAK PRATAMA SIDOARJO BARAT PERIODE 2008 DAN 2009. Other thesis, University of Muhammadiyah Malang.

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Abstract

Directorate General of Tax in the next five months had been waited by a difficult task. One of the success indicator was tax receipt in 2009. Because of the global economic decreasing, tax receipt has been slower. That’s why Directorate General of Tax tried hard to increase the performance quality, whether in Directorate General of Tax itself or the effort of Tax Service Office spread in all over Indonesia. In its performance progress at Tax Service office, there needed performance progress. In July 27th 2006, Indonesia Financial Department Directorate General of Tax published Letter No. SE–18/PJ./2006 about Key Performance Indicator (KPI), that was measurement tool used to measure the performance of Tax Service Office Performance. The performance measurement was done each semester end. According to above background, the writer used title: “Analysis of Tax Service Office Performance Pratama West-Sidoarjo 2008 and 2009 Period”. The result of performance calculation which was done using Key Performance Indicator (KPI) in 2008 and 2009 showed that Tax Service Office Pratama West-Sidoarjo has increased. It was shown by seven increased indicator, while three other indicators had decreased. It could be said higher or lower from the valuation standard of each indicator. The progress supported by the efforts done by Tax Service Office Pratama West-Sidoarjo. According to above explanation, the writer could conclude that the performance of Tax Service Office Pratama West-Sidoarjo had increased and optimum enough. But there also needed some efforts like illumination material progress, persuassive approach to tax payer who lack of awareness and obedient to the tax paying and report to Tax Service Office Pratama West-Sidoarjo and also cooperation with people figure around tax payer like RT/RW, so that could be traced whether tax payer still in the region or moved.

Item Type: Thesis (Other)
Subjects: H Social Sciences > HB Economic Theory
Divisions: Faculty of Economic > Department of Accounting
Depositing User: Anwar Jasin
Date Deposited: 22 Mar 2012 11:47
Last Modified: 22 Mar 2012 11:47
URI: http://eprints.umm.ac.id/id/eprint/993

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