ANALISIS BALANCED SCORECARD UNTUK MENGUKUR KINERJA PADA RUMAH SAKIT UMUM DAERAH JOMBANG

Rahayu, Puji (2007) ANALISIS BALANCED SCORECARD UNTUK MENGUKUR KINERJA PADA RUMAH SAKIT UMUM DAERAH JOMBANG. Other thesis, University of Muhammadiyah Malang.

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Abstract

This study is descriptive with the title "Analysis of the Balanced Scorecard for Measuring Performance In Jombang District General Hospital." The purpose of this study is to measure and analyze the performance of the Jombang District General Hospital using the Balanced Scorecard analysis. This research uses documentary techniques and surveys to collect the necessary data. The analysis technique used is the first, using the Balanced Scorecard measurement analysis with the four perspectives, namely financial perspective, customer perspective, internal business process perspective and learning and growth perspective. Second, analysis of data using questionnaires as assessment of employees, and the third is to compare quantitative data with the results of employee assessments. The results of this study yield performance Jombang District General Hospital as a whole better. This is indicated in each perspective. In the financial perspective, as measured by growth rate shows an increase from year to year. Customer Perspectives on Customer Acquisition indicator outpatient and inpatient from year to year has increased while in Customer Retention indicator decreased. On the internal business process perspective on indicators BOR, TOI, BTO and ALOS overall considered to be very good because it has met the assessment standard hospital. On learning and growth perspective on Employee Retention indicator declined in each year, the indicator has increased and Employee Training at Abssenteisme indicators declined. Based on the above conclusions, the authors recommend to the General Hospital of Jombang for using the Balanced Scorecard to measure performance.

Item Type: Thesis (Other)
Subjects: H Social Sciences > HB Economic Theory
Divisions: Faculty of Economic > Department of Accounting
Depositing User: Rayi Tegar Pamungkas
Date Deposited: 27 Jun 2012 03:21
Last Modified: 27 Jun 2012 03:21
URI: http://eprints.umm.ac.id/id/eprint/9770

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