ANALISIS PERBANDINGAN KUALITAS LAYANAN ANTARAPOLI GIGI DAN POLI UMUM SERTA PENGARUHNYA TERHADAP TINGKAT PENDAPATAN(Studi pada Rumah Sakit HVA Toeloengredjo Pare)

Natarani, Kemala (2009) ANALISIS PERBANDINGAN KUALITAS LAYANAN ANTARAPOLI GIGI DAN POLI UMUM SERTA PENGARUHNYA TERHADAP TINGKAT PENDAPATAN(Studi pada Rumah Sakit HVA Toeloengredjo Pare). Other thesis, University of Muhammadiyah Malang.

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Abstract

The research used survey method at HVA Hospital Toeloengredjo Pare titled: Analysis of quality comparison between tooth polyclinic and public polyclinic and the influence to the income (Study at HVA Hospital Toeloengredjo Pare) The research aimed to find out the comparison of service given to the patients in tooth polyclinic and public polyclinic also find out whether there were better quality service on tooth polyclinic and public polyclinic also had better income. Analytical tool used in the research was descriptive analysis through frequency distribution to find out how the service given at tooth polyclinic and public polyclinic. To compare the quality on tooth polyclinic and public polyclinic there used factorial analysis. While income calculation used profit ratio, that was GPM (gross profit margin). The calculation in four dimensional > 2,50 could be said well, while in public polyclinic, five dimensional mean < 2,50 couldn’t be said well. The result from factorial analysis found that the quality of public polyclinic was better than tooth polyclinic. From GPM calculation public polyclinic was better than tooth polyclinic. According to the fact there could be said that HVA hospital toeloengredjo should defend and increase the quality in service to the patients. For the variables it could overcome the patients hope so that the more patients it would influence the income of HVA hospita

Item Type: Thesis (Other)
Subjects: H Social Sciences > HB Economic Theory
Divisions: Faculty of Economic > Department of Accounting
Depositing User: Anggit Aldila
Date Deposited: 22 Jun 2012 02:28
Last Modified: 22 Jun 2012 02:28
URI: http://eprints.umm.ac.id/id/eprint/9017

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