PENGARUH TEKNIK KOMUNIKASI TERHADAP TINGKAT KEPUASAN KELUARGA PASIEN PENGGUNA KARTU ASKES Survey pada Bagian Rawat Inap di RSD Kabupaten Malang

Setyo Kusdiyanti, Yeni (2007) PENGARUH TEKNIK KOMUNIKASI TERHADAP TINGKAT KEPUASAN KELUARGA PASIEN PENGGUNA KARTU ASKES Survey pada Bagian Rawat Inap di RSD Kabupaten Malang. Other thesis, University of Muhammadiyah Malang.

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PENGARUH_TEKNIK_KOMUNIKASI_TERHADAP_TINGKAT_KEPUASAN_KELUARGA_PASIEN_PENGGUNA_KARTU_ASKES_Survey_pada_Bagian_Rawat_Inap_di_RSD_Kabupaten_Malang1.pdf

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Abstract

This research is constituted of phenomenon about the important of communications service at institution service of health. This matter because of that communications is inseparable the than every individual which is life and very necessary for the individual in doing interaction. Some time individual feel that communications not effective because mistake in interpreteng the message which is him accepting. If it is still going on, it will cause at dissatisfation either from family of patient and officer of health. This condition will affect to the lowering of given by service quality officer of health to patient which in the end patient will run on institution service of other health. Therefore, what a wise wisdom and precisely if institution service of health (Hospital) can improve the quality of service of him. One of the way for this case is improved effective and good communications technique. The Formula for this problem is there any Influence of Technique Communications to Storey Level Satisfaction of Family Patient Consumer of Askes Card and if exist, how big his influence. While intention of this research is to know there is him influence of Technique Communications to Storey Level Satisfaction of Family Patient Consumer of Askes Card and to know how big his influence. Service is an activity sequence or activity that happened in direct interaction between one with machine or others with physical and provide satisfaction of client. In this case is communications service was done between officer of health with family of the patient that using askes card, good reguler askes and of askeskin. Patient was doing assessment for service quality that based on four dimension for example; eye ( tangible), empathy ( empathy), sprier ( responsiveness), mainstay ( reliability), and certainty ( assurance). Quality of good service image is not seen from perception of the office service ( Hospital), but from perception family of patient. Because they which consuming and enjoying service, so that rightful claimant them determine the quality of service.Service of good communications can be realized with prima service ( excellent of service) related to service executed by company in the effort to improve satisfaction and build the good trust of him ( patient family). Tips of prima service’s do not only placing forward service of medical facet, but also how to treat clients by using good communications technique, so that grow impression / perception which are positive from patient family side. Hypothesis which the told is Ha: There is influence between Technique Communications to Storey Level Satisfaction of Family Patient Consumer Of Askes Card . Ho: There no influence between Technique Communications to Storey Level Satisfaction of Family Patient Consumer of Askes Card. This Research type is quantitative with calculation of statistic with method of asosiatif korelasional because researcher wish to try how far two coresponding variable where variable of independent influence variable dependent. Research base of is survey with aim to know and measure influence between Technique Communications to Storey Level Satisfaction of Family Patient Consumer Of Askes Card. Technique data collecting by using enquette, observation, and interview of documentation. Population of is patient consumer of askes card and reguler of askeskin which enlist and have medicinizeed in RSD kabupaten Malang in Januari­Maret 2007 with monthly mean 3517 patient. Because of heterogeneous and big enough, sampel hence stipulating of measure of sampel use Formula of Taro Yamane is till got by sampel 100 responder people. In determining obyek some of obyek the researchs use technique of random sampling by toss. Obtained data is later, then analysed by using Test of F used to know there is or him influence of Technique Communications not to storey level Satisfaction of Family Patient Consumer of Askes Card and Analysis of Regresi used Simple Linear to know the level of influence. Analysis result Test F obtained by Fhitung equal to 138,846 with probability equal to 0,000. While Ftabel level of signifikansi 5% showing value equal to 3,94. Along of or 138,846 > 3,94, hence alternative hypothesis ( Ha) in accepting and ( Ho) refused. Is so that known there is influence between Technique Communications to Storey Level Satisfaction of Family Patient Consumer Of Askes Card. Equation Of Simple Linear Regresi Y = 1,002 + 0,712X can know that coefficient of regresi 0,712 interpreted that, if Technique Communications mount equal to 1%, hence Storey Level Satisfaction of Family Patient will mount also equal to 71,2%. Level of influence known from value of determinasi ( r) equal to 58,6% while other factor which influence Storey Level satisfaction of Patient family equal to 41,1%.

Item Type: Thesis (Other)
Subjects: H Social Sciences > HE Transportation and Communications
Divisions: Faculty of Social and Political Science > Department of Communication Sience
Depositing User: Rayi Tegar Pamungkas
Date Deposited: 21 Jun 2012 03:03
Last Modified: 21 Jun 2012 03:03
URI: http://eprints.umm.ac.id/id/eprint/8844

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