PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN (PASIEN) PADA RUMAH SAKIT REKSA WALUYA MOJOKERTO

Siswinarti, Leni Dwi (2007) PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN (PASIEN) PADA RUMAH SAKIT REKSA WALUYA MOJOKERTO. Other thesis, University of Muhammadiyah Malang.

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Abstract

This observation is survey observation where to collect the data the writer spread the quesioner in the Reksa Waluya hospital, the title of this observation is” The Current Service Quality To The Reksa Waluya Mojokerto Consument Satisfy”. The purpose of this observation is to know the current quality of service include of evidance variable, tangibles, reliability, responciviness, assurance and empaty, also the big current from the variable above to the consument (patient) of Reksa Waluya hospital. The function of this observation is us a consider in the future for hospital management to improve service for the consument. The tool of the observation is regresi logistic analysis. Based on the result of the observation and discusion the writer conclude that the service quality which include of evidance variable, tangibles, reliability, responciviness, assurance and empaty has a significant current to the consument satisfy of Reksa Waluya hospital. From the service quality above, attantive power have a big current. Based on the discution so the writer has some suggestion those are: the hospital must be improve the service quality to the patient, because service quality as a measure the improvement consument satisfy of Reksa Waluya hospital. So better than if Reksa Waluya hospital to montain attantive power variable, because the attantive power have a big current to the consument satisfy. To make perfect the result of the obsevation, better than to add another variable, so can improve the information and advantage reference to another especially for the same departement.

Item Type: Thesis (Other)
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculty of Economic > Department of Management
Depositing User: Rayi Tegar Pamungkas
Date Deposited: 21 Jun 2012 02:37
Last Modified: 21 Jun 2012 02:37
URI: http://eprints.umm.ac.id/id/eprint/8815

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