PERSEPSI MASYARAKAT TENTANG KINERJA CUSTOMER SERVICE PT. PLN (PERSERO) WILAYAH KALIMANTAN SELATAN DAN KALIMANTAN TENGAH CABANG BANJARMASIN(Studi Pada pelanggan kelurahan kuin Cerucuk RT 36 Banjarmasin)

ANJARIYANTO, ANJARIYANTO (2009) PERSEPSI MASYARAKAT TENTANG KINERJA CUSTOMER SERVICE PT. PLN (PERSERO) WILAYAH KALIMANTAN SELATAN DAN KALIMANTAN TENGAH CABANG BANJARMASIN(Studi Pada pelanggan kelurahan kuin Cerucuk RT 36 Banjarmasin). Other thesis, University of Muhammadiyah Malang.

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Abstract

Service Customer is one of the tips of all important lances to company in developing satisfaction of customer. A service assessed to gratify if when the service can fulfill customer expectation and requirement. If customer dissatisfy to an provided service, hence the service can be ascertained is not effective inefficient and. That way the things of with society in Sub-District of pile Kuin of RT 36 Banjarmasin it is of course also have perception alone regarding performance of customer PT service. PLN (Regional Persero) of Kalimantan South and of Kalimantan Middle of Branch of Banjarmasin serving every incoming society to office of PLN. So that this research internal issue formula is how perception of society in Sub-District of pile Kuin of RT 36 Banjarmasin about performance of customer PT service. PLN (Regional Persero) of Kalimantan South and of Kalimantan Middle of Branch of Banjarmasin.. According to Desiderato in Psychology Communications (Rakhmat 2008:51) perception is experience about object, obtained relation or event by concluding information and interpret message. Perception is give meaning at human stimuli. Jane in Rosadi Ruslan (2006:282) Customer service definite as Department or organizational function for the responses of sigh or desire concerning service an organization. Performance of Customer service is attainment of result work a front of liners until is at the farthest compared to certain company standard during, which its duty is claimed to look out on direct with pertinent company public. This research represents descriptive research. Population in this research is society of RT.36 Banjarmasin counted 50 families. Technique intake of sample which is used in this research is Totalizing Sampling or intake entire/all population as research sample namely 50 people. That is: if when its population below/under 100 better be taken all to be made by sample. In this research of data analysis the used is data analysis of Descriptive quantitative namely analyze data used to get picture having the character of public and relative totally whereof which come within an focus / fundamental of problems which have been checked that is by using mean analysis or of mean. Pursuant to result of mean which have been done/conducted, indicator knowledge of society about performance of Customer Service PT. PLN (Regional Persero) of Kalimantan South and of Kalimantan Middle of Branch of Banjarmasin got by average value 2,6 and reside in at good assessment category, indicator o fis understanding of society about performance of Customer Service PT. PLN ( Regional Persero) of Kalimantan South and of Kalimantan Middle of Branch of Banjarmasin got by average value 2,7 and reside in at good assessment category, and indicator assessment of society about performance of Customer Service PT. PLN ( Regional Persero) of Kalimantan South and of Kalimantan Middle of Branch of Banjarmasin got by average value 2,8 and reside in at good assessment category. Become can be concluded that perception of society about performance of Customer Service PT. PLN (Regional Persero) of Kalimantan South and of Kalimantan Middle of Branch of Banjarmasin is positive..

Item Type: Thesis (Other)
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculty of Social and Political Science > Department of Communication Sience
Depositing User: Anwar Jasin
Date Deposited: 21 Mar 2012 13:22
Last Modified: 21 Mar 2012 13:22
URI: http://eprints.umm.ac.id/id/eprint/840

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