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AKTIVITAS HUMAS DALAM MENANGANI KONFLIK DIDALAM PERUSAHAAN (Studi di PT. Bukit Barisan Malang Dalam Menangani Konflik Antara Karyawan Dengan Pimpinan Perusahaan)

MAF’ULLA, DIANA (2009) AKTIVITAS HUMAS DALAM MENANGANI KONFLIK DIDALAM PERUSAHAAN (Studi di PT. Bukit Barisan Malang Dalam Menangani Konflik Antara Karyawan Dengan Pimpinan Perusahaan). Other thesis, University of Muhammadiyah Malang.


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Keywords: Public Relations Activities The success of a company in achieving a goal is determined by the system management and coordination of all activities undertaken. Therefore, it needs a good hubungaan between the components held within the company. For that activity in the PR (Public Relations activity) is very instrumental in creating a harmonious ties within the company. Public relations activities are always there in every company, even if structurally the company does not have public relations department in particular. So in perusahaanyang has no PR department, then a public relations activity is the management company. Essential characteristic of public relations activity is mutual communication (Two-way communications traffic.) Companies who are or will carry out activities memerlkan generally good communication between the leadership of da employees so that activities are going well and according to the desired destination together and does not conflict in decision-making. Research carried out starting from the phenomenon that often led perusahaa set a number of decisions solely on business considerations alone didasaarkan or based on their own decisions, while the interests and wishes of the employees ignored. That is what often creates internal conflict, because the incidence of dissatisfaction and feel their rights are ignored, which in this case their impact is often felt by subordinates. The occurrence of conflicts caused by a lack of harmonious communication between the leadership with employees. Based on the above problems, then penelitingin researching on how the internal relations activities at PT Bukit Barisan Malang in dealing with internal conflict. The purpose of this study was to mengetahuai about the realization of the internal relations activities conducted at the company in dealing with internal conflict (a study of PT Bukit Barisan Malang). To mndapatkan penelitihan results that can be expected, then descriptive penelitihan method used with qualitative data. The population in this penelitihan is a leader and all employees at PT. Bukit Barisan Malang, amounting to 75 employees (source of PT. Bukit Barisan Malang). On the withdrawal of this sample used was Snowball sampling technique, ie sampling technique that at first in small numbers continue to roll more and more. Because this is in accordance with the nature of this penelitihan who try to describe clearly state penelitihan object such as it is. To expand the information investigators continue pemiliha first sample based on the consideration of informants and sample the next stop pemiihan continued, kitanya no longer appear berfariasi informants. This research was conducted at PT. Bukit Barisan Malang, for two months. By using data collected in the form of observations and interviews. If seen from the results of interviews with both parties that the employee with the leaders, showed that: The intensity of communication between the leadership held by employees within this perusaahaan really not optimal. Due to the frequency of meeting between the leadership with employees in the company. Between Leaders with employees at PT. Bukit Barisan Malang lack of harmonious relations aantara both parties, which in essence is a leader permasaalahannya less attention to the situation and the willingness of employees as well as the attention of the company. From interviews can also be known that internal conflicts often occur in this company due to a lack of leadership played an active role in establishing good relations and cooperation with employees because kesibukaannya outside the company. Until this penelitihan ended there has been no solution to the problems faced in the company's internal. The attitude of the leadership who should be able to further optimize all public relations activity, because the company has no PR department structurally. Because it will be easier to resolve internal conflicts that exist in perusaahaan. Penelitihan From the results it can be concluded, that the gap between employees and the leadership of perusaahaan caused tejalin communications are not very well so often happens in perusaahaan conflict.

Item Type: Thesis (Other)
Subjects: H Social Sciences > HD Industries. Land use. Labor
Divisions: Faculty of Social and Political Science > Department of Communication Science (70201)
Depositing User: Anggit Aldila
Date Deposited: 16 Jun 2012 03:22
Last Modified: 16 Jun 2012 03:22

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