PENERAPAN BALANCED SCORE CARD SEBAGAI TOLOK UKUR KINERJA PERUSAHAAN PADA PERUSAHAAN DAERAH AIR MINUM PAMEKASAN

Sari, Nur Fajar (2008) PENERAPAN BALANCED SCORE CARD SEBAGAI TOLOK UKUR KINERJA PERUSAHAAN PADA PERUSAHAAN DAERAH AIR MINUM PAMEKASAN. Other thesis, University of Muhammadiyah Malang.

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Abstract

This research aimed to find out the performance of Drinking Water Regional Company at Pamekasan Residence while measured by Balanced Scorecard Method. Data usage was primary data, data collected by the writer along the research included the customer’s perspective, internal business process also learning and development perspective. Secondary data which was used by the writer were financial report from debt / credit report and balance sheet, management data (training data, employee data), customer’s data, and another operational data. Those data analyzed by four perspective in Balanced Scorecard. The equation showed that from financial perspective, generally the Drinking Water Regional Company at Pamekasan has improper performance. It showed by the decreasing Profit Margin On sales. From Current Ratio side, there was increasing each years. It showed that the company has fulfilled their duty. According to the customer perspective in whole, there could be said if the strategy has worked and reached its vision. It showed by the increasing Customer Acquisition of the company. Internal business perspective showed that Drinking Water Regional Company at Pamekasan directed to the vision and strategy. It was showed by the decreasing average disturbance from customer. While from learning and development perspective, it was directed to the strategy and vision. It was showed by the decreasing Employee turnover which showed that work force turnover got stable and employee training has increased. It showed that the company keep giving work training according to the human resource quality. According to the above conclusion, the suggestion the writer suggested to the company was : according financial perspective, there still poor achievement, it was showed by the decreasing profit margin on sales. The company should make efficiency of production cost and productivity progress to increase profitability.

Item Type: Thesis (Other)
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculty of Economic > Department of Management
Depositing User: Rayi Tegar Pamungkas
Date Deposited: 13 Jun 2012 04:15
Last Modified: 13 Jun 2012 04:15
URI: http://eprints.umm.ac.id/id/eprint/7566

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