ANALISIS KINERJA PELAYANAN PAJAK BERDASARKAN METODE KEY INFORMANCE INDICATOR PADA KANTOR PELAYANAN PAJAK PRATAMA BEKASI SELATAN

Wibowo, Joko (2008) ANALISIS KINERJA PELAYANAN PAJAK BERDASARKAN METODE KEY INFORMANCE INDICATOR PADA KANTOR PELAYANAN PAJAK PRATAMA BEKASI SELATAN. Other thesis, University of Muhammadiyah Malang.

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ANALISIS_KINERJA_PELAYANAN_PAJAK_BERDASARKAN_METODEKEY_INFORMANCE_INDICATOR_PADA_KANTOR_PELAYANAN_PAJAKPRATAMA_BEKASI_SELATAN.pdf

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Abstract

Keywords: Tax Service Performence National Development need great facilities such as natural resources, competent human resources, and financial resources. One of income that sourced from intern human resources that very important is came from tax sector, Tax is potential sources for national development funding. Tax income gives great value for original income for the district. Because of that value, increasing the citizen satisfy as a customer hopefully increasing tax income. The purpose of this research is to know how the quality of Pratama Tax service office at South Bekasi at 2007, that is a factor to improve the citizen satisfy. to get more optimal result, each work section at Tax Service Office south Bekasi is analyze using Key Performance Indicator. Data gathering did with interview and documentation for each work section that research. Calculation result from Key Performance Indicator whole 2007 and compare with National Standard, indicate that service performance of Pratama Tax Service Office South Bekasi, is below the standard that have set. this case because of two from three calculation result indicator at Pratama Tax Service Office South Bekasi is not good at the result, otherwise there one indicator that showing good performance improvement. unsatisfying result is because of unqualified officer, lack of responses from the tax payer to pay their tax, and lack of workshop or training for tax officer and tax payer. based that case I conclude that performance of Pratama Tax Service Office is not optimal yet. Based on that conclusion, writer suggested that Pratama Tax Service Office South Bekasi, should evaluate to revealing what should fixed to improving the performance, and have impact increasing Tax payer satisfy and loyalty to pay the tax.

Item Type: Thesis (Other)
Subjects: H Social Sciences > HB Economic Theory
Divisions: Faculty of Economic > Department of Accounting
Depositing User: Rayi Tegar Pamungkas
Date Deposited: 11 Jun 2012 02:21
Last Modified: 11 Jun 2012 02:21
URI: http://eprints.umm.ac.id/id/eprint/6997

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