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INOVASI PELAYANAN PUBLIK BIDANG TRANSPORTASI MELALUI SMART MOBILITY (STUDI DI INDONESIA DAN THAILAND)

Ridwan, Agus Muis (2020) INOVASI PELAYANAN PUBLIK BIDANG TRANSPORTASI MELALUI SMART MOBILITY (STUDI DI INDONESIA DAN THAILAND). Undergraduate (S1) thesis, Universitas Muhammadiyah Malang.

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Abstract

Public services in the field of transportation have a very important role to serve the needs of the community in carrying out their daily activities, as well as solving problems that arise in the process of application, one of the urgency of public transportation services is how to provide comfort, convenience, and satisfaction for the community so that they can switch modes of personal transportation to public transportation. Can be seen problems that arise in big cities, namely the density of traffic caused by the movement of people in the use of personal vehicles to carry out their activities so that the impact on the increase in the number of vehicles that accumulate along the way. This happened in the city of Surabaya and Khon Kaen in Thailand. So that the existence of service innovation in transportation by using the concept of smart mobility is very important for the local government to answer the problem. This research belongs to the type of mixed methods with case study methods, data obtained from interviews, observations, and documentation, then from this data it helps to see innovations in public services in transportation through smart mobility in the city of Surabaya, Indonesia and Khon Kaen , Thailand. And the theory used in this research is to use the theory of smart mobility indicators, namely accessibility, sustainability, and information systems and technology. The results of the study show that transportation service innovation by using the concept of smart mobility is in accordance with the results obtained in its implementation. The results can be seen in the achievements of the use of technology and innovation implemented in the City of Surabaya and Khon Kaen Thailand in accordance with the smart mobility indicators. However, the role of smart mobility becomes fundamental when the complexity, integration and expansion of smart mobility programs increase. Therefore the need for a positive correlation between the maturity of smart mobility and the use of ICTs runs well.

Item Type: Thesis (Undergraduate (S1))
Student ID: 201610050311030
Thesis Advisors: Muhammad Kamil (10318030654), Iradhad Taqwa Sihidi (180324021989)
Keywords: Public Services, Transportation, Smart Mobility
Subjects: J Political Science > JS Local government Municipal government
Divisions: Faculty of Social and Political Science > Department of Government Sience (65201)
Depositing User: 201610050311030
Date Deposited: 22 Sep 2020 04:16
Last Modified: 22 Sep 2020 04:16
URI : http://eprints.umm.ac.id/id/eprint/66126

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