ANALISIS PROSEDUR TETAP SEBAGAI ALUR KERJA (WORK FLOW) DI BAGIAN PELAYANAN RUMAH SAKIT ‘AISYIYAH BOJONEGORO JAWA TIMUR

Afsani, Lina Afifah (2006) ANALISIS PROSEDUR TETAP SEBAGAI ALUR KERJA (WORK FLOW) DI BAGIAN PELAYANAN RUMAH SAKIT ‘AISYIYAH BOJONEGORO JAWA TIMUR. Other thesis, University of Muhammadiyah Malang.

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Abstract

This research is a qualitative study aimed to describe or illustrate how the procedure remains highly important role in a hospital. This research was conducted at one private hospital in Bojonegoro with research subjects, the personnel of the units of service at the Hospital. Collecting data in this study using interview and observation. Perupakan Hospital, an agency working in the field of service. To achieve a quality service, the Hospital is expected to have a fixed procedure as a reference. Permanent procedure or workflow is something that is important as a main working line that everything works automatically. Workflow is the automation of work processes in whole or in part, that in it regarding documents, information or tasks that are drawn from the participants to an action according to procedures that have been arranged. The procedure still used to describe the workflow or task, authority and responsibilities of relevant officers. In addition, the procedure also serves to protect the Hospital and staff in the event of a fault or alleged malpractice. Services as the main product Hospital, should be more organized and improved by the implementation of a quality service. Currently, the Hospital 'Aisyiyah Bojonegoro require a fixed procedure, to improve the quality and service quality is there.

Item Type: Thesis (Other)
Subjects: B Philosophy. Psychology. Religion > BF Psychology
Divisions: Faculty of Psychology > Department of Psychology
Depositing User: Rayi Tegar Pamungkas
Date Deposited: 01 Jun 2012 02:50
Last Modified: 01 Jun 2012 02:50
URI: http://eprints.umm.ac.id/id/eprint/6327

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