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EFEKTIVITAS PELAYANAN PUBLIK SATUAN PENYELENGGARA ADMINISTRASI SIM DALAM PELAYANAN SIM ONLINE DI KOTA TARAKAN

APSARI, AJENG DWI (2020) EFEKTIVITAS PELAYANAN PUBLIK SATUAN PENYELENGGARA ADMINISTRASI SIM DALAM PELAYANAN SIM ONLINE DI KOTA TARAKAN. Undergraduate (S1) thesis, Universitas of Muhammadiyah Malang.

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Abstract

AJENG DWI APSARI, 2017, 201310050311015, Muhammadiyah University of Malang, Faculty of Social and Political Sciences, Department of Government Science, PUBLIC SERVICE EFFECTIVENESS OF ADMINISTRATION UNITS OF DRIVING LICENSE IN TARAKAN CITY, Advisor I: Dr. Tri Sulistyaningsih, M.Sc; Advisor II: Drs. Jainuri, M.Sc. This research is motivated by the state apparatus which is demanded to provide the best possible service to the community and review the needs of the community. The importance of a service, based on the thought that quality service will reduce the sacrifice, both the sacrifice of time, energy and cost. Online Driving Permit organized by the National Police as an embodiment of improving government public services in the context of E-Government. One of the programs is implemented in the City of Tarakan, precisely at the office of the Administrative Officer of the Tarakan Police Driving License Administration Unit trying to provide effective services and in accordance with Standard Operating Procedures. This study uses a qualitative method with a descriptive approach, so that the explanations presented in this paper can be conveyed easily and understood by the reader. This study uses data sources as material fact finding in the field, namely primary data sources and secondary data sources. The location of the study was carried out at the office of the administrative organizer of the Tarakan District Police Driving License. The theory used in this research is the theory of effectiveness, public service Denhart & Denhartd and Online Driving License. The results of this study indicate that with the Online Driving License program organized by the Online Administration of Driving License administration in providing services making Driving License to the public becomes more effective and efficient. This is evident from the analysis of public service indicators and in accordance with applicable Standard Operating Procedures. In this case the Police are expected to be able to immediately overcome these obstacles by increasing the number of officers, increasing the technology capabilities of officers, and increasing the facilities, especially the internet network, in the administration unit of the Tarakan City Police Online Driving License.

Item Type: Thesis (Undergraduate (S1))
Student ID: 20131050311015
Thesis Advisors: Tri Sulistyaningsih(0022066401), jainuri(0701016402)
Keywords: ffectiveness, Public Service, and Online Driving License
Subjects: L Education > L Education (General)
Divisions: Faculty of Social and Political Science > Department of Government Sience (65201)
Depositing User: 201310050311015
Date Deposited: 24 Feb 2020 01:16
Last Modified: 24 Feb 2020 01:16
URI : http://eprints.umm.ac.id/id/eprint/60147

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