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Pengaruh Beban Kerja dan Quality of Work Life (QWL) Terhadap Kinerja Pegawai Pada Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan Cabang Malang

Liesdamaiyanti, Ovita Sellgi (2020) Pengaruh Beban Kerja dan Quality of Work Life (QWL) Terhadap Kinerja Pegawai Pada Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan Cabang Malang. Undergraduate (S1) thesis, University of Muhammadiyah Malang.

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Abstract

This study aims to analyze the effect of workload, quality of work life (QWL), on performance. The research respondents were 47 permanent employees of BPJS Kesehatan Malang Branch. The sampling technique uses census or total sample. The method of collecting data through questionnaires. The analytical tool used in this study is the scale range, multiple linear regression analysis with t test and F test to test the research hypothesis. The results showed that workload was included in the high category, QWL was included in the good category and employee performance was included in the high category. Workload has a negative effect on performance, which means that the higher the workload, the lower the employee's performance. QWL has a positive effect on performance, meaning that the better the QWL, the employee's performance will increase. The results of this study are expected to be used as a contribution of thought for Malang Branch of Health BPJS to make policies related to workload, QWL and employee performance.

Item Type: Thesis (Undergraduate (S1))
Student ID: 201510160311242
Thesis Advisors: Aniek Rumijati (0719056301), Titiek Ambarwati (0702096001)
Keywords: workload, quality of work life (QWL), performance
Subjects: H Social Sciences > HB Economic Theory
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculty of Economics > Department of Management (61201)
Depositing User: 201510160311242
Date Deposited: 21 Feb 2020 09:03
Last Modified: 21 Feb 2020 09:03
URI : http://eprints.umm.ac.id/id/eprint/60080

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