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ANALISIS PROSES PELAYANAN PADA INSTALASI FARMASI RUMAH SAKIT PENDIDIKAN UNIVERSITAS MUHAMMADIYAH MALANG

Mubarak, Zaky (2020) ANALISIS PROSES PELAYANAN PADA INSTALASI FARMASI RUMAH SAKIT PENDIDIKAN UNIVERSITAS MUHAMMADIYAH MALANG. Undergraduate (S1) thesis, Universitas Muhammadiyah Malang.

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Abstract

This studied aims to determine the process of waste, the factors causing waste, and proposed improvements and priority improvements that must do by the Pharmacy Hospital of the University of Muhammadiyah Malang. Muhammadiyah University of Malang Education Hospital is one of a variety of business units owned by the Muhmmadiyah University of Malang. The data used in this study are primary and secondary data, obtained from observation and documentation, namely the time of each process activity and process flow. The sample used in this study amounted to 30 recipes in nonBPJS outpatient services. The sample collection technique used the accidental sampling method. Data analysis techniques used are time function mapping, fishbone, and FMEA (failure modes and effects). The results of this study can be concluded that 6 processes have problems, and which must be corrected immediately, namely the process of making payment receipts

Item Type: Thesis (Undergraduate (S1))
Student ID: 201510160311186
Thesis Advisors: Baroya Mila Shanty (0704056701), Triningsih Sri Supriayati (0019085702)
Keywords: Flow Process, Time function mapping, Fish bone, FMEA
Subjects: H Social Sciences > HB Economic Theory
Divisions: Faculty of Economics > Department of Management (61201)
Depositing User: 201510160311186
Date Deposited: 19 Feb 2020 04:23
Last Modified: 19 Feb 2020 04:27
URI : http://eprints.umm.ac.id/id/eprint/59748

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