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PELAYANAN BIROKRAT GARIS DEPAN ( STREET LEVEL BUREUCRAT ) DALAM PARKIR BERLANGGGANAN DI KABUPATEN JOMBANG

Anggraini, Arine Octavia (2020) PELAYANAN BIROKRAT GARIS DEPAN ( STREET LEVEL BUREUCRAT ) DALAM PARKIR BERLANGGGANAN DI KABUPATEN JOMBANG. Undergraduate (S1) thesis, Universitas Muhammadiyah Malang.

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Abstract

In Jombang, overall vehicle transportation in 2018 is calculated from June. It reached 628,273 million units, including 578,855 million units of motorcycles, 34,931 million units of cars, 16,516 million units of freight cars, 920 bus units and 51 units of heavy equipment transportation. In addition, the number of vehicles registering subscription parking in Jombang district, two wheeled vehicles which registered subscription parking is 181,225 units, while four-wheeled vehicles are 17,493 units. From the statistical data shows that the Jombang community in their transportation needs every year has increased by the government issuing Regional Regulation No.04 of 2017 for the sake of creating parking service needs. So far the problems faced in the subscription parking services in Jombang Regency are official carving services to users of subscription parking services that are not good or discretion occurs in the field. The research method used is descriptive qualitative to provide a description of street level bureaucrats in subscription parking services in Jombang. Data collection techniques are carried out through the process of observation, interviews and documentation. The theory used is the street level bureaucrat theory put forward by Michel Lipsky street level bureaucrat. Related to the theory that plays a role in research including the transportation department as a parking service provider, the official carving is assigned as a public servant and the public as a subscription parking client. The results show that subscription parking services in Jombang Regency are still not optimal due to several factors, namely first, the demand of the community continues to develop, secondly, the lack of understanding of official parking interpreters. Third, in the supervision system that is still lacking, the fourth attitude in making service to the community can still be said to be less than optimal, the fifth client relationship feels disadvantaged, the six transportation agencies do not have SOP as implementation management, the seventh development of complaints systems has no innovation, and the eight is low community participation . Keywords: Services, Street level bureaucrat, Subscription Parking

Item Type: Thesis (Undergraduate (S1))
Student ID: 201510050311033
Thesis Advisors: Tri Sulistyaningsih (0022066401), Yana Syafriyana Hijri (0726117901)
Keywords: Services, Street level bureaucrat, Subscription Parking
Subjects: J Political Science > JA Political science (General)
Divisions: Faculty of Social and Political Science > Department of Government Sience (65201)
Depositing User: 201510050311033
Date Deposited: 18 Feb 2020 02:50
Last Modified: 19 Feb 2020 02:55
URI : http://eprints.umm.ac.id/id/eprint/59660

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