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Priana, Nevita Luis (2010) PENILAIAN KINERJA PERUSAHAAN LISTRIK NEGARA (PT. PLN) CABANG MALANG. Other thesis, University of Muhammadiyah Malang.


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The research purpose is to find out how the performance of PT. PLN Malang. Data used was primary data, data which collected by the writer along the research involved customer’s opinion about company performance from perspective of internal business process and learning and development perspective. Secondary data used by the writer were financial report from profit/loss report and balance, management data (training, employee data), customer data, also the other operational data. The data analyzed using four perspective in balanced scorecard. Result in measurement of company’s liquidity showed that PT. PLN APJ Malang in working of their short obligation decreased, which mean the company was unhealthy. While the result of profitability performance of PT. PLN APJ Malang showed return level of total asset was decreased. Selling result of PT. PLN APJ Malang had decreased which mean that the company wasn’t healthy. To create financial efficiency and profitability, from customer perspective, there needed customer satisfaction increasing through customer needs demand and create better service. The measurement of internal business perspective, that was company operational process had decreased, while according to value chain analysis, in hole, company performance showed better result. The measurement of learning and development, about employee productiveness and employee retention were good enough, it could be seen by employee turnover which was decreased and it showed the circulation of more stable workforce and employee training, it showed that the company was keep giving training in order to increase the quality of human resources. According to above conclusion, suggestion given to the company was: according to balanced scorecard method assessment, there found that company performance from the customer perspective, internal business process and learning perspective was well. PT. PLN Malang should defend the three perspective, while from financial perspective, there still unwell achievement. It would be better that PT. PLN increased tariff in big industries to increase profitability.

Item Type: Thesis (Other)
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculty of Economics > Department of Management (61201)
Depositing User: Rayi Tegar Pamungkas
Date Deposited: 22 May 2012 02:59
Last Modified: 22 May 2012 02:59

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