Prasetya, Eka Bagus (2010) PERSEPSI STAKEHOLDERS TERHADAP TRANSPARANSI KUALITAS LAYANAN RUMAH SAKIT UMUM (Studi Pada Rumah Sakit Umum Daerah Lawang). Other thesis, University of Muhammadiyah Malang.
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Abstract
This study is a qualitative descriptive type of research with the title "Perception of Stakeholders to Quality Transparency of Services General Hospital (Study at State General Hospital in Lawang). This study aims to description perception of stakeholders to Quality Transparency of Services ` General Hospital, and also analyse difference of perception between internal stakeholders and external stakeholders to Quality Transparency of Services General Hospital. Research using this approach to mean analysis to explaining how big perception of stakeholders to Quality Transparency of Services General Hospital and also this research using Mann-Whitney analyse to test there is do not it difference of perception between internal stakeholders and external stakeholders to Quality Transparency of Services of Services General Hospital. Results of research found that mean perception of stakeholders, not only internal but also external staying in category very high. Beside that, pursuant to hypothesis test use Mann-Whitney analyse, there are difference of stakeholder perception, between internal stakeholders and external stakeholders to Quality Transparency of Services General Hospital. Keywords: perception, stakeholders, quality transparency of services
| Item Type: | Thesis (Other) |
|---|---|
| Subjects: | H Social Sciences > HC Economic History and Conditions |
| Divisions: | Faculty of Economics and Business > Department of Accounting (62201) |
| Depositing User: | Rayi Tegar Pamungkas |
| Date Deposited: | 22 May 2012 02:07 |
| Last Modified: | 22 May 2012 02:07 |
| URI : | http://eprints.umm.ac.id/id/eprint/5645 |
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