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Persepsi Nasabah Terhadap Kualitas Pelayanan Pt.Bank Rakyat Indonesia (Persero) Tbk.Cabang Sumbawa Besar

Damayanti, Dela Putri (2019) Persepsi Nasabah Terhadap Kualitas Pelayanan Pt.Bank Rakyat Indonesia (Persero) Tbk.Cabang Sumbawa Besar. Associates Degree (D3) thesis, University of Muhammadiyah Malang.

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Abstract

The purpose of this study was to determine the quality of customer service service to customer satisfaction and find out the constraints experienced by customer service. The subjects of this study were BRI Bank Sumbawa Besar Branch perApril 2019 sampling using simple random sampling using questionnaires and interviews, analytical techniques using a Likert scale. analysis of the analysis results show that the better the quality of customer service will have a good effect on customer satisfaction and the worse the quality of customer service will be worse, BRI Bank's customer service quality after analysis has been good and the formula isovin. The number of samples was 47 respondents. Data collection

Item Type: Thesis (Associates Degree (D3))
Student ID: 201610190511014
Thesis Advisors: Ida Nuraini (0008126801), Yunan Syaifullah (0713067101)
Keywords: service quality, customer service, customer satisfaction
Subjects: H Social Sciences > HG Finance
Divisions: Faculty of Economics > Diploma of Banking and Finance (61406)
Depositing User: 201610190511014
Date Deposited: 19 Nov 2019 11:44
Last Modified: 19 Nov 2019 11:44
URI : http://eprints.umm.ac.id/id/eprint/56079

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