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PERSEPSI NASABAH TENTANG LAYANAN MOBILE BANKING PADA PT. BANK NEGARA INDONESIA Tbk. KANTOR CABANG PEMBANTU SAWOJAJAR MALANG

Nuruddin, Inas syafiqah (2019) PERSEPSI NASABAH TENTANG LAYANAN MOBILE BANKING PADA PT. BANK NEGARA INDONESIA Tbk. KANTOR CABANG PEMBANTU SAWOJAJAR MALANG. Associates Degree (D3) thesis, University of Muhammadiyah Malang.

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Abstract

The purpose of this study was to determine the system and customer perceptions about mobile banking services at PT. Bank Negara Indonesia subsidiary branch office Sawojajar Malang. Methods used to study qualitative and quantitative methods. The sample of this study is 94 customers who use mobile banking services at the state bank of Indonesia, Sawojajar Malang sub-branch officer using likert scale. The conclusion of the study showed that the mobile banking service system has many features that often cause difficulties for customers in the transaction. Meanwhile, respondents’ perseptions reviewed included: reliability with a total score of 397,8, emphaty with a total score of 396, tangible with a total score of 389,5, responsiveness with a total score of 384,7 and assurance with a total score of 374

Item Type: Thesis (Associates Degree (D3))
Student ID: 201610190511010
Thesis Advisors: M. Faisal Abdullah (0006045702), M. Sri Wahyudi S (0731078701)
Keywords: mobile banking services, systems, mobile banking
Subjects: H Social Sciences > HB Economic Theory
H Social Sciences > HG Finance
Divisions: Faculty of Economics > Diploma of Banking and Finance (61406)
Depositing User: 201610190511010
Date Deposited: 18 Nov 2019 09:40
Last Modified: 18 Nov 2019 09:40
URI : http://eprints.umm.ac.id/id/eprint/55942

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