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KUALITAS PELAYANAN TELLER PADA NASABAH TABUNGAN "SIMPEDA" DI PT. BANK PEMBANGUNAN DAERAH JAWA TIMUR CABANG PEMBANTU TUMPANG-MALANG

Anggraeni, Ayu Puspita (2019) KUALITAS PELAYANAN TELLER PADA NASABAH TABUNGAN "SIMPEDA" DI PT. BANK PEMBANGUNAN DAERAH JAWA TIMUR CABANG PEMBANTU TUMPANG-MALANG. Diploma (D3) thesis, University of Muhammadiyah Malang.

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Abstract

The purpose of this study was to describe the performance of teller officers in conducting services and describe the quality of teller services for “SIMPEDA”savings customers in PT. BPD Jatim supporting branch Tumpang-Malang. The research method used is descriptive method and data analysis used is a Likert scale, the sample used was 98 respondents of savings customers “SIMPEDA”Bank Jatim supporting branch Tumpang-Malang. The results of this study indicate the performance carried out by tellers such as beginning the day, conducting transactions with customers, and conducting end-of-day processes in accordance with the standard operating procedures (SOP) at the bank and the quality of sevice performed by tellers have very good quality based on tangible with a total score of 394,3.

Item Type: Thesis (Diploma (D3))
Student ID: 201610190511029
Thesis Advisors: ARFIDA BOEDIROCHMINARNI (0716096201), ERIS TRI KURNIAWATI (0711028103)
Keywords: Quality of Service, Teller
Subjects: H Social Sciences > HB Economic Theory
H Social Sciences > HG Finance
T Technology > TX Home economics
Divisions: Faculty of Economics > Diploma of Banking and Finance (61406)
Depositing User: 201610190511029
Date Deposited: 18 Nov 2019 03:44
Last Modified: 18 Nov 2019 03:44
URI : http://eprints.umm.ac.id/id/eprint/55840

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