REPUTASI RUMAH SAKIT DENGAN PENERAPAN SISTEM KOMPUTERISASI PELAYANAN (Studi Pada Pasien Instalasi Rawat Jalan RSUD Soedarso Pontianak)

NARULI, RATIH (2008) REPUTASI RUMAH SAKIT DENGAN PENERAPAN SISTEM KOMPUTERISASI PELAYANAN (Studi Pada Pasien Instalasi Rawat Jalan RSUD Soedarso Pontianak). Other thesis, University of Muhammadiyah Malang.

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Abstract

Soedarso Public Hospital Pontianak is the only reference at West Borneo, especially for “Askin (Poor Family Insurance)” and “askes (Health Insurance)” card holder. On November 2007, it’s Outpatient Installation experiencing a transition serving system with using computerized system. The transition makes the outpatient installation must adapting again with the new system policies. This can affect Soedarso Public Hospital’s reputation. Because of that, this research’s goal is to describe the Soedarso Public Hospital reputation after implementation of serving computerized system with studying at the hospital’s outpatient installation’s patient. Some concept that became reference of this research is descriptive qualitative with constructivism perspective method. The method and perspective used to describe the details of social phenomena that happened in the field, looking and interprets how the Soedarso Public Hospital reputation after implementation of serving computerized system. The informants are the outpatient installation’s patient with accidental sampling technique. The data mining techniques that used on this research are observation, interview, and documentation. The data analysis technique that used is induction processing, interpretation and conceptualization. Depend on the analysis result, can known that the Soedarso Public Hospital reputation after implementation of serving computerized system is good, this cleared with some aspect like the cheaper cost, statistically doctor’s serving and also the staff’s good ability and high loyalty. But besides this research’s result, researcher also found some aspect form the user’s opinion that can drop the hospital’s reputation like the inexistence of doctor’s schedule, sometimes the uncertainty of doctors diagnose result about patient illness, a lot of hospital’s customer that doesn’t know about new serving procedure, the slowly of outpatient staff especially the registry staff and also the lateness of delivering illness history card because lack of staff. Researcher recommended providing doctor’s practice schedule, the doctor’s rights and obligations order of that arranged by local government’s decree; put the procedure announcement and destination poly on strategic place, computerized system development, and the real appliance of discipline and working culture.

Item Type: Thesis (Other)
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculty of Social and Political Science > Department of Communication Sience
Depositing User: Anggit Aldila
Date Deposited: 21 May 2012 02:53
Last Modified: 21 May 2012 02:53
URI: http://eprints.umm.ac.id/id/eprint/5577

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