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EVALUASI KINERJA PELAYANAN TERMINAL BUS GINTE DI KABUPATEN DOMPU NTB

Miswara, Rina Dwi (2019) EVALUASI KINERJA PELAYANAN TERMINAL BUS GINTE DI KABUPATEN DOMPU NTB. Undergraduate (S1) thesis, University of Muhammadiyah Malang.

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PENDAHULUAN.pdf

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BAB I.pdf

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Abstract

In the process of service to users of Ginte terminal services, it has not been as expected or standardized in type B terminals. This study aims to determine the performance of the terminals and what improvements are priorities for improvement. Several stages of the survey are carried out such as observing conditions that exist in the terminal, and surveys regarding service user preferences for services that exist in the terminal. The sampling method uses a random sampling technique with a total sample of 70 respondents from prospective passengers in the Ginte Bus Terminal. The data analysis method uses the Importance Performance Analysis (IPA) method which measures the level of concordance between respondent satisfaction and the interests of several research attributes. From the results of the study, the suitability level was 49.72%, which means that the terminal's performance was in poor condition and some services needed to be improved. so that with this research going forward it is expected that changes in aspects of terminal service quality such as facility maintenance as well as terminal management improvements will be made.

Item Type: Thesis (Undergraduate (S1))
Student ID: 201510340311037
Thesis Advisors: Samin (0003076502), Abdul Samad (0715077205)
Keywords: Ginte Bus Terminal, Terminal Performance, Importance Performance Analysis (IPA).
Subjects: J Political Science > JF Political institutions (General)
Divisions: Faculty of Engineering > Department of Civil Engineering (22201)
Depositing User: 201510340311037
Date Deposited: 29 Oct 2019 03:32
Last Modified: 29 Oct 2019 03:32
URI : http://eprints.umm.ac.id/id/eprint/54294

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