ANALISIS KUALITAS JASA PADA PEMANDIAN AIR PANAS PACET MOJOKERTO

Lestari, Erlina (2008) ANALISIS KUALITAS JASA PADA PEMANDIAN AIR PANAS PACET MOJOKERTO. Other thesis, University of Muhammadiyah Malang.

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Abstract

This research represent case study, where researcher do observation in data collecting, researcher only noting data, as it is, analysing and interpreteng the the data which done by at Bath Of Hot Water of Pacet-Mojokerto with title " Analyse the Quality Of Service At Bath Of Hot Water of Pacet-Mojokerto". Target of this research is to know do quality of service have as according to desire of cutomer and to know aspect which from bath of hot water of Pacet Mojokerto which need to be improve; repaired. As for usefulness of research which wish to be reached specially to side organizer of bath expected can give input to [party/ side] organizer of Bath of Hot Water in order to to formulate to policy and in order to to improve;repair the quality of given service. Analyzer which is used in this research that is by using technique analyse data of Quality Function Deployment (QFD) can know that during the time the quality of service Bath Of Hot Water of Pacet Mojokerto not yet as according to desire of consumer. Pursuant to result of calculation of data of importance customer to can know that storey;level importance of highest attribute that is hitting employees courtesy and sociability in serving visitor. Pursuant to result of assessment of visitor to quality of service bath of hot water of Pacet Mojokerto, indicating that highest value is at facility attribute supporter of complete garden (for example children playground and seat). As for attribute which is its value of terendah that is at attribute sweeping of bathroom every day. Pursuant to condition of emulation can prove that competitor more is having of excellence at variables owning negative GAP value or represent weakness of company if compared to competitor. Suggestion able to be given by that is expected by side organizer of bath of hot water of Pacet Mojokerto to increase employees courtesy and sociability in serving visitor. At other side all officer or employees for the keep cleaning of bathroom so that the facility can give satisfaction to visitor. All employees in giving service to visitor do not discriminate so that as a whole all visitor lick lips of given service and improve; repair various existing insuffiency so that guarantee of satisfaction of consumer become especial choice so that earn bersing especially with type of[is effort which of a kind.

Item Type: Thesis (Other)
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculty of Economic > Department of Management
Depositing User: Anggit Aldila
Date Deposited: 15 May 2012 03:05
Last Modified: 15 May 2012 03:05
URI: http://eprints.umm.ac.id/id/eprint/5260

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