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EVALUASI KUALITAS LAYANAN PENGGUNA WEBSITE PEMERINTAH KABUPATEN JOMBANG MENGGUNAKAN METODE E-GOVQUAL

Febrian, Demes (2019) EVALUASI KUALITAS LAYANAN PENGGUNA WEBSITE PEMERINTAH KABUPATEN JOMBANG MENGGUNAKAN METODE E-GOVQUAL. Bachelors Degree (S1) thesis, University of Muhammadiyah Malang.

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Abstract

In 2003, the government of Indonesia has issued a policy to utilize Information and Communication Technology (ICT) in the field of integrated E-government. Starting from the central government level to the regional government level. Here, the government of Jombang is also involved in developed E-government by providing services in the forms of Website. However, since released in 2006 the government of Jombang has never evaluated through quantitative evaluation related how the society evaluated website of Jombang government, how the level of accessibility from the website for the society, how the role of website to serve the society needs and how the society expectation to websites that related to website services as the forms of E-government implementation. This study aims to determine the quality of website services from Jombang government according to users by using the E-Govqual dimension and IPA, determining the priority attributes of service quality improvement based on the results of IPA analysis and recommendations for improvements. As the final result of the study shown that website services still do not meet user expectations. From the suitability analysis, the final result is <100% which is 76.58% and the gap level value (gap) is <0 (negative), which is -1,1. Furthermore, from the results of quadrant analysis, there were 11 attributes with the highest priority and 10 attributes with low priority for service improvements. Recommendations are given based on literature or theory for attributes that need to be improved in order to improve the quality of website services.

Item Type: Thesis (Bachelors Degree (S1))
Student ID: 201201370311280
Thesis Advisors: Evi Dwi Wahyuni (0718108701), Wildan Suharso (0730038405)
Keywords: E-Government, E-govqual, IPA
Subjects: T Technology > T Technology (General)
Divisions: Faculty of Engineering > Department of Informatics (55201)
Depositing User: 201210370311280
Date Deposited: 26 Aug 2019 02:48
Last Modified: 26 Aug 2019 02:48
URI : http://eprints.umm.ac.id/id/eprint/52474

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