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KUALITAS JASA PELAYANAN PADA BADAN PENYELENGGARA JAMINAN SOSIAL KETENAGAKERJAAN CABANG MALANG

Chyntia, Chesa (2019) KUALITAS JASA PELAYANAN PADA BADAN PENYELENGGARA JAMINAN SOSIAL KETENAGAKERJAAN CABANG MALANG. Associates Degree (D3) thesis, University of Muhammadiyah Malang.

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BAB I.pdf

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Abstract

The purpose of this study is to assess the quality of service by measuring the gap between the services that must be provided and the perception of participants of the actual service obtained and to find out the weaknesses of each element of service delivery that has been carried out by the service unit periodically and analyze the quality of service consisting of service procedures turnaround time, service costs, service products, facilities and infrastructure and competency of service providers. This research was conducted at the BPJS Ketenagakerjaan Malang Branch, with as many as 100 people as samples taken by random sampling. Data collection in this study used a questionnaire and documentation. The result of the study prove that the variable of time for completion of BPJS Ketenagakerjaan Malang Branch. This data was obtained from 100 samples with a questionnaire instrument consisting of statements of service components. Assessment of the quality of services at the BPJS Ketenagakerjaan Malang Branch of labor employment so far has carried out services in accordance with standart operating procedures (SOP).

Item Type: Thesis (Associates Degree (D3))
Student ID: 201610190511073
Thesis Advisors: M. Faisal Abdullah (0006045702), Eris Tri Kurniawati (0711028103)
Keywords: BPJS ketenagakerjaan, quality of service, service components.
Subjects: H Social Sciences > HB Economic Theory
H Social Sciences > HG Finance
Divisions: Faculty of Economics > Diploma of Banking and Finance (61406)
Depositing User: 201610190511073
Date Deposited: 26 Aug 2019 02:22
Last Modified: 26 Aug 2019 02:22
URI : http://eprints.umm.ac.id/id/eprint/51721

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