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PELAYANAN PRIMA PADA BPJS KETENAGAKERJAAN KANTOR WILAYAH MALANG

Ramadhanty, Chania (2019) PELAYANAN PRIMA PADA BPJS KETENAGAKERJAAN KANTOR WILAYAH MALANG. Diploma (D3) thesis, University Of Muhammadiyah Malang.

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PENDAHULUAN.pdf

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BAB I.pdf

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BAB II.pdf

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Abstract

The purpose of this study to find out the process of applying excellent service, used of facilities, accuracy in service.This research was carried on BPJS Ketenagakerjaan Malang Regional Tax Office. Use the method of Interview, observation, and review document by the power point. Data analyze used is qualitative descriptive for explains research data. Based on results of observations has been obtained 3 aspects is Process is service flows, people is attitude , physical evidence use of office facilities.From the results of this study indicate the application of Service Excellent has been carried on in accordance with the standard blue print service in providing services to participants.

Item Type: Thesis (Diploma (D3))
Student ID: 201610190511080
Thesis Advisors: M. Faisal Abdullah ( 0006045702), Sri Budi Cantika ( 0714097301)
Keywords: Service Excellent , BPJS Ketenagakerjaan, used of facilities,accuracy in service
Subjects: H Social Sciences > HG Finance
H Social Sciences > HJ Public Finance
Divisions: Faculty of Economics > Diploma of Banking and Finance (61406)
Depositing User: 201610190511080
Date Deposited: 22 Aug 2019 04:41
Last Modified: 03 Sep 2019 03:37
URI : http://eprints.umm.ac.id/id/eprint/50668

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