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PENGELOLAAN MOBILE BANKING (MANDIRI ONLINE ) PADA BANK MANDIRI KCP TLOGOMAS MALANG

NINGRUM, RININTA DEISTIA (2019) PENGELOLAAN MOBILE BANKING (MANDIRI ONLINE ) PADA BANK MANDIRI KCP TLOGOMAS MALANG. Diploma (D3) thesis, University of Muhammadiyah Malang.

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PENDAHULUAN.pdf

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BAB I.pdf

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BAB II.pdf

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LAMPIRAN.pdf
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Abstract

Mandiri Online Management Activity is an effort made by Bank Mandiri employees in increasing the interest of the number of customers in using Mandiri Online. The formulation of the problem in this study is how to perceive the use of mobile banking features for customers and how the customer wants to overcome the obstacles that occur in mobile banking at Bank Mandiri KCP Tlogomas Malang. The purpose of this study was to determine how much the utilization of the mobile banking features, and the efforts made to overcome the obstacles on Mandiri Online at Bank Mandiri KCP Tlogomas Malang. The technique of data collection this final project is to use quantitative data through questionnaires. Based on the research method used, the research results found that the transfer feature obtained an average number of results of 4.76 and for features that respondents rarely use is the e-money feature with an average acquisition of 4.4. So it can be concluded that the average obtained by choosing 2 features that respondents often use is the transfer feature and the delayed transaction feature because with these two features respondents can make transactions easily and the efforts made by PT. Bank Mandiri KCP Tlogomas Malang in managing mobile banking is to improve services and improve the mobile banking application system so that there are no frequent interruptions or errors.

Item Type: Thesis (Diploma (D3))
Student ID: 201610190511105
Thesis Advisors: Wahyu Hidayat R (0724036501), Ida Nuraini (0008126801)
Keywords: Management, Utilization, and Efforts Keywords : Management, Utilization, and Efforts
Subjects: L Education > LB Theory and practice of education > LB2300 Higher Education
Divisions: Faculty of Economics > Diploma of Banking and Finance (61406)
Depositing User: 201610190511105
Date Deposited: 20 Aug 2019 08:14
Last Modified: 20 Aug 2019 08:14
URI : http://eprints.umm.ac.id/id/eprint/50038

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