UMM Institutional Repository

REFORMASI PELAYANAN PUBLIK (Studi Tentang Perbaikan Pelayanan PDAM Dalam Penyediaan Air Bersih Pada Masyarakat di Kantor PDAM Kota Selong, Lombok Timur)

KANDISA, AMELIA (2008) REFORMASI PELAYANAN PUBLIK (Studi Tentang Perbaikan Pelayanan PDAM Dalam Penyediaan Air Bersih Pada Masyarakat di Kantor PDAM Kota Selong, Lombok Timur). Other thesis, University of Muhammadiyah Malang.


Download (84kB) | Preview


As a Company of Area which isn't property of government, PDAM claimed to can to give service as well as possible to society, beside look for advantage to defray the continuity of life company itself. Through this Reform Service is expected by effort of make-up of service quality and quality will be created by a form satisfaction of which client of the satisfaction arise also an awareness form in society x'self / client to always to adhere the him of in conducting payment of fee every the him of to the what which they have got during the time from at service of PDAM itself. With along the him of don’t close eyes with situation, that often also we meet forms sigh of client side to service given by PDAM. The sighs for example hitting service of process payment of account, handling of slow going felt denunciating, twisting of it process become new client, and tardy of him handling of leakage of water pipe so that water cannot be distributed to client directly and still many again types of denunciating other. Description above giving the image of that service of PDAM during the time still lower, this matter is felt can degrade image of PDAM itself, besides also enthusiasm names and trust of society as service user. For that need the existence of repair action and change (Reformation) in PDAM and also conduct with refer to effort to quality of from service to client. This research type, I use Descriptive Method which is this research model is non hypothesizing and not isn't research of experiment, so that do not be needed is at all a hypothesis. Intake of this research location is Office Take Care Area Drinking Water (PDAM) Town of Selong, Lombok island East, Hence population in this research is PDAM itselves government officer which consist of 52 officer and 100 client people. Of population of sample which selected that is : Public Director, Kasie Planning, Kasie Client, Kasie Production, Kasie Distribution and Tacking, and also Officer / Staff Field. Method which used in this research is : Observation, Interview, Documentation, Equated (Questioner). Technique of data analysis which is researcher use in this research is descriptive qualitative. Pursuant to research which have been conducted by writer during conducting research in field, effort isn't conducted by Company Of Area Drinking Water ( PDAM) Town of Selong in service development to society / client is to give various amenity for society / client, good that which have come to prospecting customer or which have client become remain to PDAM. Amenity in the case of payment of account irrigate delay inexistence so in the case of payment of water account, PDAM have given priority to client in the form of payment of water invoice can be conducted up to 20 per month. Freedom for client in conducting denunciating during 24 hour every day him, comments in finishing leakage of pipe all clients, and amenity in installation of new pipe at all new clients of side of PDAM able to be conducted during 1-2 week during constraint inexistence of geographical in field.

Item Type: Thesis (Other)
Subjects: J Political Science > J General legislative and executive papers
Divisions: Faculty of Social and Political Science > Department of Government Sience (65201)
Depositing User: Anggit Aldila
Date Deposited: 09 May 2012 08:22
Last Modified: 09 May 2012 08:22

Actions (login required)

View Item View Item
UMM Official

© 2008 UMM Library. All Rights Reserved.
Jl. Raya Tlogomas No 246 Malang East Java Indonesia - Phone +62341464318 ext. 150, 151 - Fax +62341464101
E-Mail : infopus[at] - Website : - Online Catalog : - Repository :

Web Analytics

UMM Institutional Repository is powered by :
EPrints Logo