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IMPLEMENTASI PROGRAM SISTEM APLIKASI MOBILE PAJAK DAERAH (SAMPADE) BERBASIS E-GOVERNMENT DALAM RANGKA PENINGKATAN KUALITAS PELAYANAN PAJAK DAERAH TAHUN 2018 DI KOTA MALANG (Studi di Badan Pelayanan Pajak Daerah (BPPD) Kota Malang)

mukhtaruddin, mukhtaruddin (2019) IMPLEMENTASI PROGRAM SISTEM APLIKASI MOBILE PAJAK DAERAH (SAMPADE) BERBASIS E-GOVERNMENT DALAM RANGKA PENINGKATAN KUALITAS PELAYANAN PAJAK DAERAH TAHUN 2018 DI KOTA MALANG (Studi di Badan Pelayanan Pajak Daerah (BPPD) Kota Malang). Undergraduate (S1) thesis, University of Muhammadiyah Malang.

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Abstract

Mukhtaruddin, 2019, 201410050311162, University of Muhammadiyah Malang, Faculty of Political and Social Science, Departmen of Governmental Science, Implementation of the Regional Tax-Based Mobile Application System (Sampade) Program in the Context of Improving the Quality of Regional Tax Services in 2018 in Malang City (Study at the Malang Regional Tax Service Agency), Promotor I: Dr. Saiman, M.Si; Promotor II: Heru Mulyono S.IP, MT This study aims to describe the implementation of the Sampade e-governance based application program as an effort to improve local tax services in Malang City. This research focuses on two aspects, namely describing the implementation of the Sampade application program and the inhibiting factors in the implementation process. Meanwhile, the theory used is the theory of implementation of Edward III which consists of communication, resources, bureaucratic structures, and dispositions. This study uses descriptive-qualitative research methods. The data source used in this study is in the form of interview data, documents from the Malang Regional Tax Service Agency. While the research subjects were informants, namely employees of the Regional Tax Service Agency, specifically in the Tax System Development Sub-Sector. Data collection techniques using the method of observation, interviews and documentation. While the data analysis technique uses four stages including, data collection, data reduction, data presentation, and conclusion drawing. The results of this study indicate that the Sampade application program has 4 service products that include tax bill and arrears information services, NPWP registration, confirmation of tax payments, and registration of new tax objects. In the implementation of the Sampade application the BPPD coordinated internally and socialized directly to taxpayers and through certain events carried out by BPPD. Overall budget resources are sufficient because they get an allocation of Rp. 200,000,000 for the procurement of applications. The implementation of the Sampade application also received a positive response and full support from BPPD employees, because it was an innovation program from the agency. However, the implementation of the Sampade application was not supported by certain regulations and only referred to the 2018 BPPD Work Plan. Based on these results, it can be concluded that the implementation of the Sampade program still faces many obstacles such as the absence of the kelurahan in assisting the implementation of the Sampade program; absence of special regulations and Standard Operating Procedures (SOPs) that support the implementation of the Sampade program; and the Sampade application that is prone to hacking by irresponsible parties.

Item Type: Thesis (Undergraduate (S1))
Student ID: 201410050311162
Thesis Advisors: Dr. Saiman M.Si., Heru Mulyono, SIP.,MT.
Keywords: Implementation, Sampade, Local Tax
Subjects: J Political Science > JS Local government Municipal government
Divisions: Faculty of Social and Political Science > Department of Government Sience (65201)
Depositing User: 201410050311162
Date Deposited: 16 Aug 2019 08:29
Last Modified: 16 Aug 2019 08:29
URI : http://eprints.umm.ac.id/id/eprint/49125

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