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Isnanik, Novi (2008) ANALISIS LAYOUT FASILITAS PADA PEMANDIAN AIR PANAS PACET MOJOKERTO. Other thesis, University of Muhammadiyah Malang.


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Service of cutomer become important matter done by company in order to giving keouasan maximally to consumer. Gift of best service only enabled, if company can take care of or improve the quality of given service by paying attention knowledge, skill and ability had in gift of service to cutomer. this Research type that is using method research of survey, [the] mentioned because of using kuisioner as a means of to collect data. As for taken research title that is " Analysis of is Quality Of Service Cutomer At Express Train of Gajayana (Case Study At Cutomer With A Purpose To Malang-Jakarta)". Target of this research is to know the quality of service at cutomer at KA Express Gajayana. Population in this research is all passenger of Express Train of Gajayana, with amount of research sampel that is counted 100 responder. Analysis technique the utilized is Kartesius and Index Satisfaction of cutomer. Pursuant to result of analysis make an index to satisfaction of consumer can know that consumer not yet lick lips to service given by Express Train of Gajayana. Result of diagram analysis of kartesius can prove that there are some attribute needing especial priority in its correction. The attributes have assessment of performance mean below/under objective boundary while assessment of its expectation mean above objective boundary. Attribute which including that is covering: amenity in giving procedure ordering of ticket, correctness of officer in inspection of ticket, speed of service on order food, officer bare in giving information concerning seat and caring of officer in assisting to degrade and boost up goods. Some raised suggestion to side organizer of Express Train of Gajayana that is expected to pay attention of ticket purchasing procedure is which during the time specified that is by giving facilitys able to give amenity in purchasing of ticket, for example ordering of ticket by using system of web. Expected by all officer part of ticket to be more improve correctness in course of inspection of passenger ticket. To all officer part of restaurant to be more maximize of service which is given. to passenger, where one of them which must be paid attention that is hitting speed of service on order food. Expected by side organizer of Express Train of Gajayana conduct gift of number board at wagon clearly so that can give seat information to passenger. Besides expected all officer have caring to passenger to assist to to degrade and boost up goods. To researcher is hereinafter expected to completing him that is by using other variable which influence satisfaction of passenger

Item Type: Thesis (Other)
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculty of Economics > Department of Management (61201)
Depositing User: Anggit Aldila
Date Deposited: 09 May 2012 06:31
Last Modified: 09 May 2012 06:31

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