MEKANISME PENYELESAIAN WANPRESTASI YANG DILAKUKAN OLEH PENGUSAHA TRAVEL JURUSAN MALANG – BANDARA JUANDA SURABAYA TERHADAP KONSUMEN PENGGUNA JASA(Studi di Yayasan Lembaga Konsumen Malang)

LUXMAN HERIYANTO, ALDILA (2010) MEKANISME PENYELESAIAN WANPRESTASI YANG DILAKUKAN OLEH PENGUSAHA TRAVEL JURUSAN MALANG – BANDARA JUANDA SURABAYA TERHADAP KONSUMEN PENGGUNA JASA(Studi di Yayasan Lembaga Konsumen Malang). Other thesis, University of Muhammadiyah Malang.

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Abstract

Majoring in business travel services Malang-Surabaya Juanda airport is the legal relationship between parties, ie business and consumer services service users occurs because there is an agreement that provided for in Article 1233 Civil Code and on the transport of persons as stipulated in article 36 of Law No.14 year 1992 on Traffic and Road Transportation. Consumer rights department travel service users Juanda airport in Surabaya-Malang for example get good service, and the liability is paid in accordance with a preset price. Liability business travel services department Malang-Surabaya Juanda airport provides services such as best, The purpose of this study is to transform and knowing breach of contract settlement that made the travel department Malang-Surabaya Juanda airport to service users and consumers to know the efforts undertaken to overcome the obstacle of any default by the completion of the travel department Juanda airport, Surabaya, Malang-user customer service. The survey results revealed that the breach of contract by the travel department Malang-Surabaya Juanda airport. Breach of contract settlement through mediation is YLKM summoned both parties to choose whether the advocacy process solved by conciliation, mediation and arbitration Obstacles and Efforts to breach the settlement by the travel department Malang-Surabaya Juanda airport. In providing legal protection for the consumer travel service users certainly not an easy problem, YLKM have many obstacles in carrying out these duties. These constraints are internal YLKM own constraints in relation to the performance YLKM in providing legal protection to consumers who used travel services. In its performance provides legal protection for users of consumer travel services, YLKM is passive and less pro-active in responding to complaints from consumers who used travelervices. External there are external constraints on consumer travel service users. The absence of good cooperation from the travel service 2 consumer users who do not have complete data and evidence to defend his own right. With consumers not willing to come to YLKM we can conclude that 2 consumer travel service user does not want an experienced travel case is processed further. Keyword: breach of contract completion, the travel services

Item Type: Thesis (Other)
Subjects: K Law > K Law (General)
Divisions: Faculty of Law > Department of Law
Depositing User: Rayi Tegar Pamungkas
Date Deposited: 08 May 2012 03:56
Last Modified: 08 May 2012 03:56
URI: http://eprints.umm.ac.id/id/eprint/4656

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