EFEKTIVITAS SISTEM KOMPUTERISASI HAJI TERPADU (SISKOHAT) DALAM MEMBERIKAN PELAYANAN PRIMA (Studi Pada Kantor Wilayah Departemen Agama Provinsi Jawa Timur)

BUDIMAN, LALU (2007) EFEKTIVITAS SISTEM KOMPUTERISASI HAJI TERPADU (SISKOHAT) DALAM MEMBERIKAN PELAYANAN PRIMA (Studi Pada Kantor Wilayah Departemen Agama Provinsi Jawa Timur). Other thesis, University of Muhammadiyah Malang.

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Abstract

In this reform era, society demand to quality of public service is something good reason and proper remembering until now society still assess that quality of public service still lower and also performance of public service specially by Local Government still so far from which is expected. Performance of bureaucracy service also can not apply principles of public service with vision of good governance, that is management of public service which among others respect transparency values, participation, efficiency, accountability and also respect citizen prestige. In context religious service of haj management, increasing the service quality is given by government in this case Religion Department that is not only as regulator but also as single operator in carrying out service of haj still often to be conducted so that it cause public service become not efficient. Monopolies that is conducted by government making lack of pay attention to public service about quality of service providing, service management become not competitive and it is not sensitive to problem of repairmen of quality as comprehensive. Therefore, Religion Department has took step precisely in the effort of increasing service of haj by develop a Computerize System of Unity Haj (SISKOHAT) that aim to give amenity of service to society whom intend to conduct religious service of haj, transparent and conducted as on line and real time between Bank Receiver of deposit BPIH, Regional office of Religion Department in 33 Province by computer centre on Centre of Religion Department. The objective of this research among others 1) Describe Effectiveness of Computerize System of Unity Haj (SISKOHAT) in Giving Prima Service by Regional office of Religion Department Province of East Java 2) Describe Constraints is faced by regional office of Religion Department Province of East Java in usage of Computerize System of Unity Haj (SISKOHAT). While research location in this research is Regional office of Religion Department Province of East Java in Jl. Raya Juanda and residence of Haji Surabaya in Jl. Manyar Kertoadi Surabaya as place operating of SISKOHAT Religion Department Province of East Java. This research use descriptive method research by qualitative approach. As for result of this research can be concluded : 1. To be seen from side of Tangibles, that are covering physical facility, offoce equipments and human resource of computerize system of Unity Haj (SISKOHAT) in general to be well perception by consumer. Although according to SISKOHAT party the amount of employees still less 2. Openness, that is customer able to know all information which they need as easy and clear include procedure information, requirement, solution time, expense and others in general also to be well perception because to get information from computerize system of unity Haj (SISKOHAT) is easy, but for the man who less understand about information technology more over anything else about reading and writing will find difficulties using it 3. Accuracy of Time, that is in order to be execution of public service can be finished in range of time which have been determined well and also to be perception well by consumer of Computerize System of Unity Haj (SISKOHAT) in Regional Office of Religion Department Province of East Java 4. As a whole the quality of service in Computerize System of Unity Haj (SISKOHAT) Regional Office of Religion Department Province of East Java by all consumer generally can be told well. 5. As for constraints to be faced by Regional Office of Religion Department Province of East Java in usage of Computerize System of Unity Haj (SISKOHAT) cover internal and external problem. Internal problem for example problem of human resource, while external problem is the problem of government policy about Computerize System of Unity Haj (SISKOHAT).

Item Type: Thesis (Other)
Subjects: J Political Science > J General legislative and executive papers
Divisions: Faculty of Social and Political Science > Department of Government Sience
Depositing User: Zainul Afandi
Date Deposited: 07 May 2012 07:41
Last Modified: 07 May 2012 07:41
URI: http://eprints.umm.ac.id/id/eprint/4561

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