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PENGARUH KELELUASAAN MENGAMBIL KEPUTUSAN TERHADAP BURNOUT YANG DIMEDIASI OLEH PERSEPSI DUKUNGAN ORGANISASI

Jayanti, Auliya (2019) PENGARUH KELELUASAAN MENGAMBIL KEPUTUSAN TERHADAP BURNOUT YANG DIMEDIASI OLEH PERSEPSI DUKUNGAN ORGANISASI. Masters (S2) thesis, University Of Muhammadiyah Malang.

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Abstract

The existence of consumers in the bank is very necessary. In understanding consumers is not an easy matter because they have to understand various types of characters who have different desires. The failure to continually understand the expectations of service users can cause emotional fatigue called burnout. If not addressed immediately, workers who experience burnout will reduce performance and then harm the company. The purpose of this study was to examine the relationship between freedom of decision making and burnout which is mediated by perceptions of organizational support. The research design used quantitative research. The research subjects were customer service (CS) and service assistance (SA) at regional banks in, both men and women. Data collection uses the Oldenburg Burnout Inventory (OLBI) scale, psychosocial work environment, and survey of perceived organizational support. Data analysis used multiple linear regression analysis and hayes. The result show that the perceptions of organizational support can negatif mediate the influence of decision latitude and burnout.

Item Type: Thesis (Masters (S2))
Student ID: 201410440211006
Keywords: decision latitude, perception of organizational support, burnoutAN
Subjects: B Philosophy. Psychology. Religion > BF Psychology
H Social Sciences > HF Commerce
Divisions: Postgraduate > Master of Psychology (73103)
Depositing User: Moh. Zawawi
Date Deposited: 05 Mar 2019 09:48
Last Modified: 05 Mar 2019 09:48
URI : http://eprints.umm.ac.id/id/eprint/44938

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