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PENINGKATAN KUALITAS PELAYANAN JASA TABUNGAN HAJI MELALUI KEMITRAAN ANTARA BANK SYARIAH DAN PEGADAIAN SYARIAH (Studi Pada Bank Mega Syariah Kantor Cabang Malang)

Istianingrum, Tutut (2018) PENINGKATAN KUALITAS PELAYANAN JASA TABUNGAN HAJI MELALUI KEMITRAAN ANTARA BANK SYARIAH DAN PEGADAIAN SYARIAH (Studi Pada Bank Mega Syariah Kantor Cabang Malang). Bachelors Degree (S1) thesis, University of Muhammadiyah Malang.

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PENDAHULUAN.pdf

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BAB I.pdf

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Abstract

This study aims to determine the quality improvement of Hajj savings services through a partnership system between Islamic banks and sharia pawnshops. This study uses a qualitative approach. A qualitative approach is a research procedure that produces descriptive data in the form of written or oral words and observed behavior. The researcher determined the research site at Bank Mega Syariah Malang Branch Office. The research data was obtained from the results of direct observation in the field and interviews with Hajj marketing. The results showed an increase in the quality of hajj savings services from before and after doing work partners with sharia pawnshops. Customers assess the quality of service provided has increased compared to before partnering with Pegadaian. Improvement of services that occur in the form of easy service, from starting to open an account up to the validation process and guarantee the security of guarantees provided by prospective pilgrims.

Item Type: Thesis (Bachelors Degree (S1))
Student ID: 201410510311108
Keywords: Service Improvement, Service Quality
Subjects: H Social Sciences > HC Economic History and Conditions
H Social Sciences > HJ Public Finance
Divisions: Faculty of Islamic Studies > Department of Islamic Economics (60206)
Depositing User: Sulistyaningsih Sulistyaningsih
Date Deposited: 02 Feb 2019 05:49
Last Modified: 11 Jul 2019 03:11
URI : http://eprints.umm.ac.id/id/eprint/43965

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