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TINGKAT KEPUASAN PELAYANAN MASYARAKAT PADA BADAN KEUANGAN DAERAH KOTA BATU

Moner, Motimmah Binti (2018) TINGKAT KEPUASAN PELAYANAN MASYARAKAT PADA BADAN KEUANGAN DAERAH KOTA BATU. Associates Degree (D3) thesis, University of Muhammadiyah Malang.

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Abstract

The purpose of this study was to determine the level of satisfaction of community services in the city financial institutions of the Batu City Revenue Office. This research is descriptive qualitative and uses data collection techniques with interview techniques and documentation. The data analysis technique used is qualitative descriptive analysis. With the method used is to describe the level of satisfaction of public services in the city financial institutions of the Batu City Revenue Office. which further outlines the elements of service standards for city financial institutions in Batu City Revenue Office, the level of compliance with service standards and describes the level of satisfaction of public services at the Batu City Regional Finance Agency The results show that public satisfaction with the services provided has not reached the maximum level of satisfaction, this is because the average value obtained from the 9 elements is only in the good / satisfied category, while above that category there are still better value categories namely value categories Very satisfied / very good. Therefore, the author gives an overview of these results that it happens because there is no or lack of supervision of service activities so that the implementation of service public in serving is considered to be less than satisfactory

Item Type: Thesis (Associates Degree (D3))
Student ID: 201510190511111
Keywords: Level Satisfaction of public service
Subjects: H Social Sciences > HB Economic Theory
H Social Sciences > HG Finance
Divisions: Faculty of Economics > Diploma of Banking and Finance (61406)
Depositing User: Retno Widiyastuti Ika Wijaya
Date Deposited: 29 Jan 2019 02:19
Last Modified: 29 Jan 2019 02:19
URI : http://eprints.umm.ac.id/id/eprint/43727

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