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EVALUASI TINGKAT KEPUASAN NASABAH TERHADAP PELAYANAN CUSTOMER SERVICE PADA PT. BANK JATIM CABANG KEDIRI

Adji, Wily Saputra (2018) EVALUASI TINGKAT KEPUASAN NASABAH TERHADAP PELAYANAN CUSTOMER SERVICE PADA PT. BANK JATIM CABANG KEDIRI. Associates Degree (D3) thesis, University of Muhammadiyah Malang.

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PENDAHULUAN.pdf

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BAB I.pdf

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Abstract

The purpose of this paper is to determine the quality of customer service performance at PT. Bank Jatim Cabang Kediri. The source of data used in this study is using quantitative descriptive which is used to obtain data sources directly in the form of interviews with the parties concerned and questionnaires distributed to customers. From the results of research on the performance of customer service at PT. Bank Jatim Kediri Cabang Kediri has been good in providing services to customers can be seen from the Ability (ability) that chooses to agree is 62%, in Attitude (attitude) that chooses to agree is equal to 59%, in Apperance (Appearance) who choose to agree is equal to 53 %, the Attention that chooses to agree strongly is 56%, the Action that chooses to agree is 59%, and the Accountability that chooses to agree is 57%.

Item Type: Thesis (Associates Degree (D3))
Student ID: 201510190511039
Keywords: Customer satisfaction level
Subjects: H Social Sciences > HB Economic Theory
H Social Sciences > HG Finance
Divisions: Faculty of Economics > Diploma of Banking and Finance (61406)
Depositing User: Retno Widiyastuti Ika Wijaya
Date Deposited: 08 Jan 2019 01:19
Last Modified: 08 Jan 2019 01:19
URI : http://eprints.umm.ac.id/id/eprint/43017

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