UMM Institutional Repository

PERANCANGAN CHATBOT MENGGUNAKAN RIVESCRIPT PADA WEBSITE E-COMMERCE SEBAGAI VIRTUAL CUSTOMER SERVICE

Widyantika, Nuke Brilian (2018) PERANCANGAN CHATBOT MENGGUNAKAN RIVESCRIPT PADA WEBSITE E-COMMERCE SEBAGAI VIRTUAL CUSTOMER SERVICE. Undergraduate (S1) thesis, University of Muhammadiyah Malang.

[img]
Preview
Text
PENDAHULUAN.pdf

Download (937kB) | Preview
[img]
Preview
Text
BAB I.pdf

Download (216kB) | Preview
[img]
Preview
Text
BAB II.pdf

Download (671kB) | Preview
[img]
Preview
Text
BAB III.pdf

Download (1MB) | Preview
[img] Text
BAB IV.pdf
Restricted to Registered users only

Download (2MB)
[img] Text
BAB V.pdf
Restricted to Registered users only

Download (43kB)

Abstract

Since the technology is now developing and the urge need of the mlkpancing.com online shop owner to complete the customer services demand, therefore a system design is created in order to give expeditious information to the customer. This study aimed to build a chatbot which is able to substitute human customer service role in term of giving information to the customers using the stored files containing stock-in-trade information in mlkpancing.com inside the system. This design and implementation of this software produced a chatbot prototype which has been built utilizing RiveScript basis of knowledge. This RiveScript brought the input could be well-integrated by the chatbot as text input. Moreover, the customer-system communication is developed. This artificial-intelligence-improved chatbot utilization might lead to ease the customers for getting information from database rapidly. This chatbot system passed the compatibility of response testing. The result proved that from 10 topics of questions, there were 9 responses compatible and 1 was incompatible. Meanwhile, the validity of response from 10 questions, there were 8 giving valid and 2 invalid information. Chatbot with RiveScript could help the customers to get the information they want, with the answer appropriateness up to 88 %.

Item Type: Thesis (Undergraduate (S1))
Student ID: 201410370311141
Keywords: Chatbot, RiveScript, Virtual, Customer Service, E-Commerce
Subjects: Z Bibliography. Library Science. Information Resources > ZA Information resources
Divisions: Faculty of Engineering > Department of Informatics (55201)
Depositing User: Sulistyaningsih Sulistyaningsih
Date Deposited: 19 Dec 2018 02:59
Last Modified: 19 Dec 2018 02:59
URI : http://eprints.umm.ac.id/id/eprint/42286

Actions (login required)

View Item View Item
UMM Official

© 2008 UMM Library. All Rights Reserved.
Jl. Raya Tlogomas No 246 Malang East Java Indonesia - Phone +62341464318 ext. 150, 151 - Fax +62341464101
E-Mail : infopus[at]umm.ac.id - Website : http://lib.umm.ac.id - Online Catalog : http://laser.umm.ac.id - Repository : http://eprints.umm.ac.id

Web Analytics

UMM Institutional Repository is powered by :
EPrints Logo