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PENGARUH TOTAL QUALITY MANAGEMENT TERHADAP KINERJA PERUSAHAAN PADA UKM MAKANAN DAN MINUMAN DI KOTA MALANG

Riadi, Mochamad Alfian (2018) PENGARUH TOTAL QUALITY MANAGEMENT TERHADAP KINERJA PERUSAHAAN PADA UKM MAKANAN DAN MINUMAN DI KOTA MALANG. Undergraduate (S1) thesis, University of Muhammadiyah Malang.

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Abstract

This research aimed to know the effect of Total Quality Management on Company Performance on food and beverages in Malang city. This research uses primary data that distributed to 46 UKM manager as a research object by using quesionnaires for data collection. This study using system random sampling as a method of sampling and multiple regression as a data analyzing method with SPSS 21 software. The result of this research finding that Total Quality Management has an effect on company performance and from 10 TQM dimention, the customers focus dimention has a dominant effect on company performance.

Item Type: Thesis (Undergraduate (S1))
Student ID: 201410160311362
Keywords: Company Performance, Total Quality Management, Quality.
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HB Economic Theory
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculty of Economics > Department of Management (61201)
Depositing User: CKO Repository
Date Deposited: 06 Dec 2018 09:27
Last Modified: 06 Dec 2018 09:27
URI : http://eprints.umm.ac.id/id/eprint/41591

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