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PENERAPAN BALANCED SCORECARD PADA RUMAH SAKIT ISLAM HASANAH MUHAMMADIYAH MOJOKERTO

Masitah, Asa Aini (2018) PENERAPAN BALANCED SCORECARD PADA RUMAH SAKIT ISLAM HASANAH MUHAMMADIYAH MOJOKERTO. Bachelors Degree (S1) thesis, University of Muhammadiyah Malang.

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Abstract

This study aims to determine and evaluate the application of balanced scorecard method as a performance measurement tool for Hasanah Islamic Hospital of Muhammadiyah Mojokerto, in terms of 4 perspectives. The type of study used is descriptive quantitative with case study approach. Data collection techniques used are documentation and questionnaires. Based on the results of the study, Hasanah Muhammadiyah Islamic Hospital Mojokerto, ROI indicators, customer acquisition, customer satisfaction, BTO, GDR and employee training showed healthy results, efficiency ratios, NPM, employee retention, and employee productivity, showed fairly healthy results, and effectiveness ratios showed unhealthy results, customer retention, ALOS, BOR, TOI shows unhealthy results.. Overall, by assessing Hasanah Islamic Hospital Mojokerto with balanced scorecard method, it can be concluded that the hospital is quite healthy.

Item Type: Thesis (Bachelors Degree (S1))
Student ID: 201410160311156
Keywords: Performance, Balanced Scorecard, Four Prespective
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HB Economic Theory
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculty of Economics > Department of Management (61201)
Depositing User: CKO Repository
Date Deposited: 06 Dec 2018 07:02
Last Modified: 06 Dec 2018 07:02
URI : http://eprints.umm.ac.id/id/eprint/41563

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