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ANALISIS KUALITAS BARANG PADA RITEL TOSERBA DI KECAMATAN DAU

Anam, Muhammad Khoirul (2018) ANALISIS KUALITAS BARANG PADA RITEL TOSERBA DI KECAMATAN DAU. Bachelors Degree (S1) thesis, University of Muhammadiyah Malang.

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Abstract

This study aims to determine the quality of goods in department store retailers. The independent variable used is Total Quality Management which consists of focus on customers, obsession with quality, improvement. Sampling was 13 respondents using the questionnaire method and the analysis used in this study was the scale range. After a range of scales, the results of the study show that the quality of goods in department stores retailers in the sub-districts is in the sufficient category. The results showed that the quality of goods in department store retailers in Dau sub-district was less than optimal.

Item Type: Thesis (Bachelors Degree (S1))
Student ID: 201410160311134
Keywords: Total Quality Management, Quality, Ritel Toserba
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HB Economic Theory
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculty of Economics > Department of Management (61201)
Depositing User: Retno Widiyastuti Ika Wijaya
Date Deposited: 19 Nov 2018 11:04
Last Modified: 19 Nov 2018 11:04
URI : http://eprints.umm.ac.id/id/eprint/40401

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