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APLIKASI VIRTUAL CUSTOMER SERVICE BERBASIS SEMANTIK MENGGUNAKAN ONTOLOGI

Wibisono, Riyan (2018) APLIKASI VIRTUAL CUSTOMER SERVICE BERBASIS SEMANTIK MENGGUNAKAN ONTOLOGI. Bachelors Degree (S1) thesis, University of Muhammadiyah Malang.

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Abstract

An online store is one of the media that can be used by several parties in running online business. The development of technology and information it’s not surprising that someone prefers to shop at online store rather than have to come directly to a shop that takes cost and time. In running an online store business , a media is very needed to be used by customers to ask things about the product to be purchased, or it’s commonly called a customer service. In this study the author develops a virtual customor application service based on web sematics with the aim is to increase customer service in searching for information about the product to be purchased on the online store. The information of virtual customer service applications through A.L.I.C.E (Artificial Linguistic Internet Entity) knowledge base which is one of the chatbot applications that are developing today. This information of A.L.I.C.E chatbot based on AIML (Artificial Intellegence Markup Language). This AIML generates Chatbot which is able to integrate accepted inputs in the form of text. therefore it will be generated the conversations between prospective buyers with virtual customer service which is equipped with ontology that can expand the query, then the results obtained are more expensive and varied but still have relevance to the keywords entered.

Item Type: Thesis (Bachelors Degree (S1))
Student ID: 201310370311243
Keywords: Chatbot, AIML, Ontology, Web Crawling, Semantic.
Subjects: Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
Z Bibliography. Library Science. Information Resources > ZA Information resources > ZA4050 Electronic information resources
Divisions: Faculty of Engineering > Department of Informatics (55201)
Depositing User: Sulistyaningsih Sulistyaningsih
Date Deposited: 08 Nov 2018 01:50
Last Modified: 08 Nov 2018 01:50
URI : http://eprints.umm.ac.id/id/eprint/39575

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