UMM Institutional Repository

ANALISIS KEPUASAN PELANGGAN JASA LAYANAN SM FUTSAL

Dwijanarso, Agil (2018) ANALISIS KEPUASAN PELANGGAN JASA LAYANAN SM FUTSAL. Undergraduate (S1) thesis, University of Muhammadiyah Malang.

[img]
Preview
Text
PENDAHULUAN.pdf

Download (1MB) | Preview
[img]
Preview
Text
BAB I.pdf

Download (482kB) | Preview
[img]
Preview
Text
BAB II.pdf

Download (797kB) | Preview
[img]
Preview
Text
BAB III.pdf

Download (904kB) | Preview
[img] Text
BAB IV.pdf
Restricted to Registered users only

Download (1MB) | Request a copy
[img] Text
BAB V.pdf
Restricted to Registered users only

Download (350kB) | Request a copy
[img] Text
Lampiran.pdf
Restricted to Registered users only

Download (1MB) | Request a copy

Abstract

This study aims at finding user’s satisfaction level at SM Futsal and main factors of service quality at SM Futsal. Respondent population in this study were 100 users who use SM Futsal facility. This study used CSI (Customer Satisfaction Index) to find the users’ satisfaction level. CSI result showed that the users’ satisfaction level towards service performance was in category of satisfied or dissatisfied. The Result of the study proved that the users’ level of satisfaction towards SM Futsal was in category satisfied. This was obtained through the comparison between service provided by SM Futsal and users’ expectation using Customer Satisfaction Index.

Item Type: Thesis (Undergraduate (S1))
Student ID: 201310160311206
Keywords: Satisfaction, service
Subjects: H Social Sciences > HB Economic Theory
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculty of Economics > Department of Management (61201)
Depositing User: Retno Widiyastuti Ika Wijaya
Date Deposited: 02 Nov 2018 08:46
Last Modified: 02 Nov 2018 08:46
URI : http://eprints.umm.ac.id/id/eprint/39173

Actions (login required)

View Item View Item
UMM Official

© 2008 UMM Library. All Rights Reserved.
Jl. Raya Tlogomas No 246 Malang East Java Indonesia - Phone +62341464318 ext. 150, 151 - Fax +62341464101
E-Mail : infopus[at]umm.ac.id - Website : http://lib.umm.ac.id - Online Catalog : http://laser.umm.ac.id - Repository : http://eprints.umm.ac.id

Web Analytics

UMM Institutional Repository is powered by :
EPrints Logo