HUBUNGAN ANTARA KEPUASAN KERJA DENGAN KUALITAS PELAYANAN PADA KARYAWAN UNIVERSITY INN UMM

DARMAYANTI, RENI (2008) HUBUNGAN ANTARA KEPUASAN KERJA DENGAN KUALITAS PELAYANAN PADA KARYAWAN UNIVERSITY INN UMM. Other thesis, University of Muhammadiyah Malang.

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Abstract

Service quality is a good strategy for service firm. It’s need a very good quality service given by client. Beside of that, its also need a good strategy for internal staff. Good quality service for client had to supported by all staff that felt satisfy in work. Work satisfaction is individual feeling that connected with fairness in the work situation. And quality service is a staff way to service client that proper with the client. This research’s aim is to know the relationship between work satisfaction and service quality of staff. This is non experimental research. All University Inn- UMM staff as sample (about 36 staff) that taken in total sampling. Data collecting with work satisfaction scale and quality service scale. And analysis method is correlation product moment. From this data analysis, there is positive relationship between work satisfaction and service quality (r = 0,496 dan p = 0,002). So, if there is high work satisfaction there is good quality service. And 24,6% is a number of work satisfaction roling on good service.

Item Type: Thesis (Other)
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculty of Psychology > Department of Psychology
Depositing User: Anggit Aldila
Date Deposited: 01 May 2012 06:30
Last Modified: 01 May 2012 06:30
URI: http://eprints.umm.ac.id/id/eprint/3594

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