Efektifitas Tugas Yayasan Lembaga Konsumen Dalam Perlindungan Hukum Bagi Konsumen Pengguna Jasa Laundry Atas Kerugian Yang Ditanggung Akibat Kelalaian Pelaku Usaha(Studi di Kota Malang)

Masita Sari , Indah (2008) Efektifitas Tugas Yayasan Lembaga Konsumen Dalam Perlindungan Hukum Bagi Konsumen Pengguna Jasa Laundry Atas Kerugian Yang Ditanggung Akibat Kelalaian Pelaku Usaha(Studi di Kota Malang). Other thesis, University of Muhammadiyah Malang.

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Abstract

Laundry is relatively new business, but it has already socialized. Basically, the establishment of laundry is giving advantages for consumers and producers. The orientation of getting benefit is something natural because that is people attraction when they want to establish a business is done by ignoring consumers importances. Practically, laundry consumers are still getting lost because of laundry producers error. Laundry consumers can complain for their losses to Yayasan Lembaga Konsumen (YLK). The aim of this writing is to know, to describe, and to analyze the function of Yayasan Lembaga Konsumen in law protection for laundry consumers, the effectiveness of Yayasan Lembaga Konsumen in law protection for laundry consumers and Yayasan Lembaga Konsumen barriers law protection for laundry consumers. Approaching method that is used for this writing is sociology juridiction method. The data collection is analyzed by using qualitative descriptive. The function of Yayasan Lembaga Konsumen Malang (YLKM) in law protection for consumers is as source in socialy and mediator in advocacy. Pratically, giving law protection to laundry consumers for their losses because of laundry producers error in Malang, YLKM still doesn’t especially give socialy about laundry trade. Mean while, the advocacy that is used by YLKM is mediation which is incorrect, because YLKM is not neutral. Advocacy that is given more correcty to laundry consumers is negotiation in which YLKM is functioned as negotiation. YLKM is not neutral because in advocacy process, YLKM is functioned as vice consumers visualizing that YLKM is defending consumers importances and supporting consumers. It is unsuitable for mediator function in which mediator is functioned as neutral side. Besides, the advocacy step that is done by YLKM will be incorrect if it is called as mediation advocacy step. In which, mediation step has to create forums first, and then collect the data facts from all sides. The ways, that have been finished by YLKM in advocacy laundry cases, are collecting the data or facts from laundry consumers and laundry producers first and then creating forums. It is unsuitable for lawsuit solution by mediation that’s is considered in (6 chapter Code of Law Number 30 Year1999) about arbitration and lawsuit solution. Doing the works in socialy for laundry consumers and laundry producers is not effective yet because some of YLKM structures don’t work full time. It influences laundry consumers knowledge and laundry producers knowledge to UUPK and YLKM. Therefore, it will influence the law in societyfor their attitude and their knowledge about UUPK and YLKM. Mean while, the advocacy is not effective yet because there was only one case that could be solved by YLKM since 1999, in which YLKM was being established, up to 2006 whereas laundry is growing up all year. Because of that case any kinds of law problems in laundry will be appeared. YLKM barriers to give the law protection for laundry consumers are internal, in which YLKM side is less pro-active, and still passive in responding laundry consumers complaint because in 2004 and 2005 there were two laundry consumers complained their problems to YLKM, but it did nothing to help them. Another barrier is that each member of YLKM as their priorities. It can be seen from socialy about laundry which is not especially held yet. External don’t have their realization to defend their rights when they are got lost by laundry producers.

Item Type: Thesis (Other)
Subjects: K Law > K Law (General)
Depositing User: Anggit Aldila
Date Deposited: 23 Apr 2012 04:05
Last Modified: 23 Apr 2012 04:05
URI: http://eprints.umm.ac.id/id/eprint/2701

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