EVALUASI KUALITAS JASA PADA RUMAH SAKIT IBU DAN ANAK MUTIARA BUNDA MALANG

Hasanah, Kemala (2010) EVALUASI KUALITAS JASA PADA RUMAH SAKIT IBU DAN ANAK MUTIARA BUNDA MALANG. Other thesis, University of Muhammadiyah Malang.

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Abstract

This Research entitle " Evaluation of Service Quality at Rumah Sakit Ibu Dan Anak Mutiara Bunda Malang". Type Research the used is survey. While sampel in this research taken away from population consumer of service / patient counted 100 responder. Target of this research is to know the service quality at Rumah Sakit Ibu Dan Anak Mutiara Bunda Malang and to determine service activities attribute of dimension of service quality owning especial priority and need an immediately acted. Usefulness of research which wish to be reached specially to company that is can be made as supplementary information in order to to add service storey; level to and have been passed to patient Analyzer used to know the service quality at Rumah Sakit Ibu Dan Anak Mutiara Bunda Malang use analysis span scale by using simple tables and to determine service activities attribute of dimension of is service quality is which have especial priority and need an immediately acted use diagram analyzer of kartesius. There are five category in assessment of service quality at Rumah Sakit Ibu Dan Anak Mutiara Bunda Malang. The category are very good, goodness, enough, ugly and very ugly. While to determine service activities attribute owning especial priority and need an immediately acted use diagram analyzer of kartesius. Through this diagram can know on course Hospital insuffiency and excellence Ms. and Unlucky Child Pearl Mother in the effort him give service to consumer of service / patient. Result of analysis indicate that the quality of at Rumah Sakit Ibu Dan Anak Mutiara Bunda Malang good category. While result of analysis with diagram of kartesius do not service activities attribute no one fine out of priority at A kuadran with meaning of vital importance but unsatisfaction Keyword : quality of service, dimension of[is quality of service, hospital performance, patient expectation.

Item Type: Thesis (Other)
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculty of Economic > Department of Management
Depositing User: Rayi Tegar Pamungkas
Date Deposited: 18 Apr 2012 08:02
Last Modified: 18 Apr 2012 08:02
URI: http://eprints.umm.ac.id/id/eprint/2395

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