PENGENDALIAN KUALITAS PADA PERUSAHAAN JASAPT. PERUSAHAAN LISTRIK NEGARA (PERSERO) Tbk.WILAYAH MALANG

FAJAR SURYA TRI, ATMAJA (2009) PENGENDALIAN KUALITAS PADA PERUSAHAAN JASAPT. PERUSAHAAN LISTRIK NEGARA (PERSERO) Tbk.WILAYAH MALANG. Other thesis, University of Muhammadiyah Malang.

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Abstract

Target of company in general is to obtain maximal advantage with expense of minimum and also wish to fulfill all request of his consumer. Operation of quality quality of this product also go into effect at unit service of electrics Company Of Electrics State ( PLN), what its represent the single company serving electrics service distribution in Indonesia. Though as monopolistic industry but PLN claimed to be able to give best service. But, in a few last time of performance of PLN seems experience of decline. Growth of economic activity and resident in Indonesia which fast to enough push the make-up of electrics consumption from time to time, but do not make balance to with make-up of capacities of pasokan. this Formula research internal issue is: (1) Any kind of things which griped many by consumer at PT. Company Of Electrics State (Persero), Tbk. regional Worse luck year 2007-2008? (2) Any kind of cause of sigh of highest consumer in PT. Company Of Electrics State (Persero) Tbk. regional Worse luck in the year 2007-2008? This research is conducted by Company Of Electrics State (PT. PLN.) Jl. Basuki Rahmat Wijaya Malang. This Research represent research of case study by using descriptive method. Variable along with variable operational definition to be utilized in this research shall be as follows: (1) Sigh of consumer is expression of ketidakpuasan or disappointment of client of usage of service or goods. (2) Factor cause the happening of sigh is things pushing consumer complain given by service or goods is company. Data which is used in this research is collected with documentation technique. Document the used is sigh of client of Malang region which have been publicized by online by PT. Company Of Electrics State (Persero), Tbk. Technique analyse data performed within this research is to use fishbone diagram (causality diagram or fishbone). Pursuant to result of analysis which is can be concluded as follows: (1) most Things is often griped by client of PT. PLN (Persero), Tbk. Is: often happened extinction of lisrik, account invoice often leap, unstable voltage (often fluctuate), and the duration realization installation of electrics. (2) While the root cause appearance sighs of client because of by human being factor or of SDM in PT. PLN (Persero), Tbk. regional Worse luck, where less the existence of handling from problem of informed against by consumer.

Item Type: Thesis (Other)
Subjects: H Social Sciences > HB Economic Theory
Divisions: Faculty of Economic > Department of Management
Depositing User: Anwar Jasin
Date Deposited: 16 Apr 2012 06:32
Last Modified: 16 Apr 2012 06:32
URI: http://eprints.umm.ac.id/id/eprint/2280

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