UMM Institutional Repository

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH PRODUK TABUNGAN SIKEMAS (Studi pada PT.BPR Jatim Cabang Batu)

Putri, Rachmawatus Novriza (2016) PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH PRODUK TABUNGAN SIKEMAS (Studi pada PT.BPR Jatim Cabang Batu). Other thesis, University of Muhammadiyah Malang.

[img]
Preview
Text
jiptummpp-gdl-rachmawatu-42288-1-pendahul-n.pdf

Download (1MB) | Preview
[img]
Preview
Text
jiptummpp-gdl-rachmawatu-42288-2-babi.pdf

Download (437kB) | Preview
[img]
Preview
Text
jiptummpp-gdl-rachmawatu-42288-3-babii.pdf

Download (980kB) | Preview

Abstract

Purpose of this study was to determine the effect of service quality on customer satisfaction savings products Sikemas PT.BPR Jatim Cabang Batu and also to determine where the dominant variables affecting customer satisfaction savings products Sikemas PT.BPR Jatim Cabang Batu. The analytical tool used is the Linier Regression with data collection via quesionnaires. Measurements of respondents in this study using a Likert scale represented on a scale of one to four. Based on the results of research and discussion that has been done, it can be concluded that the variable quality of service consisting of tangibles, reliability, responsiveness, assurance, and empathy in PT. BPR Jatim Cabang Batu effect simultaneously and partially on the quality of service PT.BPR Jatim Cabang Batu of service quality variables that have the most dominant effect on customer satisfaction are variable assurance.

Item Type: Thesis (Other)
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HB Economic Theory
Divisions: Faculty of Economics > Department of Management (61201)
Depositing User: Fitri Ramandhany
Date Deposited: 26 Mar 2016 04:38
Last Modified: 26 Mar 2016 04:38
URI : http://eprints.umm.ac.id/id/eprint/22528

Actions (login required)

View Item View Item
UMM Official

© 2008 UMM Library. All Rights Reserved.
Jl. Raya Tlogomas No 246 Malang East Java Indonesia - Phone +62341464318 ext. 150, 151 - Fax +62341464101
E-Mail : infopus[at]umm.ac.id - Website : http://lib.umm.ac.id - Online Catalog : http://laser.umm.ac.id - Repository : http://eprints.umm.ac.id

Web Analytics

UMM Institutional Repository is powered by :
EPrints Logo